that sucks!

 

I would call Safelite and tell them you want OEM glass and see if they can source one for you.

I had mine replaced by them with the OEM option.


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I would call Safelite and tell them you want OEM glass and see if they can source one for you.

I had mine replaced by them with the OEM option.


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Is this for your 460? How long did it take for Safelite to get you a replacement?

 

Also crazy thing is. This happened with the dealer. They were fixing the trim that was loose.

 

The windsheild is made by Sekurit in Germany, not Safelite. I don't think Safelite would have the correct glass

 

I didn't it was made by Safelite. Don't think I would let them change it with cheap parts.

 

I had a branch fall on the rear window of my mercedes E63s amg wagon and the only way to get the glass was through the dealer. No aftermarket companies like Safelite had compatible glass. Unfortunately that's probably the case here and I'm sure it's not easy to change so the dealer should probably do it in case they break something else. Usually the dealers bring in a glass specialist to do these installs as well.

Sorry that happened. I would definitely be frustrated.

 

I had a branch fall on the rear window of my mercedes E63s amg wagon and the only way to get the glass was through the dealer. No aftermarket companies like Safelite had compatible glass. Unfortunately that's probably the case here and I'm sure it's not easy to change so the dealer should probably do it in case they break something else. Usually the dealers bring in a glass specialist to do these installs as well.

Sorry that happened. I would definitely be frustrated.

Thanks King. I think the GM is more frustrated than me. He's been trying hard to make it right, fixing the trim etc. He asked me a few weeks ago if he could buy it back from me and he can get me a G550. I said maybe. Now he's asking if he can just buy it now with all this windshield crap.

 

It's just such a different vibe. The G is ok but it's definitely not as comfortable. There really isn't anything else that's out there similar to the Range. Maybe the Cullinan but I'm not a fan of the look.

 

About to get ours done at the dealer. Took a month to get the windshield from the UK (they told me to expect 2-3 months.)


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About to get ours done at the dealer. Took a month to get the windshield from the UK (they told me to expect 2-3 months.)


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That's better than 3 months. Any idea how much for a new windshield?

 

Will report back


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Mine is cracked and spreading and they said 3-5w …. Anyone else have recent real life timing ?

 

Just got my truck back yesterday. My GM found a heated one in 2 weeks, and installed it right away.

 

I can't catch a break with mine. After the windshield replacement, just noticed that they didn't put the A pillar trim back on correctly. Both sides are affected. So anyone else on this thread waiting for a windshield, make sure they do it right before you bring it home.

 

I just realized what I was looking at.

If you want to really create a situation - (i think you should) - Go back unannounced - ask for the sales manager, service manager, general manager, and owner of the dealership if he or she is there.

Then ask them all to explain in unison how the hell they could allow this type of crap to happen. Ask them if they care or give a ****.

Embarrass them so they will do better in the future. It sucks that this is required but if you are gentle - they just will let it all go in one ear and out another.

 

Jeez. LR service is poor.
Did you installed the OEM windshield, with pinkish tint under sunlight ?

And I agree go back unannounced and create a situation. Let everyone hear you..
Make them give you some sort of discount, at least 50, or lifetime free maintenance. Make them cry

 

Totally agree ^^

If you don't shame the HELL out of them - they will just let it go. Make other customers hear too so they are aware of what to loook for.

We are all SO lucky to be members of this forum. Imagine the info we have all gained from being here. Others should be so lucky - and to give them our luck - don't let this opportunity go to waste.

Not saying go in shouting - but go in with assertive tone. Make them humiliated and make them answer - dont let them just say sorry.

Make them say "WE SCREWED UP - I CANT BELIEVE WE GAVE THE CAR BACK TO YOU THIS WAY".

Anything less than saying that won't serve the purpose.

The next time you bring it in - you'll either get the best service or you'll get this...

 

I hear you guys. I would, but I have a long history with the GM. He has always treated me right. I can't do that to him. He replaced the windshield for free. The crack happened there but the rock chip was with me.

 

Then give him the opportunity to rail his staff up against a wall for you. If he does that - you'll know he really cares about your business.

 

EXACT same thing happened to ours after replacement.


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EXACT same thing happened to ours after replacement.


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They were able to fix it right?


You should have said something Colo!!! I would have told them to check before returning the car lol

 

Yep, get them to fix it. They didn't do it right. My GM told me its because their glass shop has never replaced it on a new RR until mine.

"They didn’t engage the clips fully in to place"

 

Yeah! Bring them to their knees! Kick them in the junk!

😂🤦🏻‍♂️

You guys!! In all seriousness, this SHOULDN’T happen but is pretty par for the course lol. Take it back. Have them fix it. Get a voucher for some free stuff.

 

The coffee cup they're going to give you as a "get the hell out of here" prize - is going to leak.

 

What @BradleyScott means is that they're currently having supply chain issues so the coffee mugs are currently missing their handles and have been re-branded as coffee cups

 

Some absurd comments. I don’t get in oeoples faces and make huge stinks. Things go wrong, it’s how they handle the fix. Being an ass only encourages bad behavior back for all of us.

 

100%. I don’t think people are being serious with their comments. I think (hope) this is all in jest

Separately tho, for those of us who have had to take in our cars multiple times, it is frustrating when you have to “prove” each defect and convince them that’s not “how it’s supposed to be”

 

I was being rhetorical and exaggerative. I wouldn't get in anyones face. But if someone returned a car to me after repairing it (which came with problems to begin with) and did a half ass job - it tells me 3 things.

1) They are incompetent (now I wouldn't trust their ability to repair my car in the future)
2) They did it on purpose (now I wouldn't trust to do any business with them)
3) They didn't care one way or another (they shouldn't be in business)

Any of the above can't be rectified by a hand shake and letting them fix it and walk away quietly.

Don't need to pop their kneecaps 1960s style - but if you want them to respect you at all - and thus respect everyone - knowing everyone would be of similar mindset - it has to be more than a private "please fix it right".

Years ago - MB Manhattan serviced my S Class - and banged it into a wall. I didn't notice it till I got home because it was on the right side and I entered on the drivers side. Similar happened to a friend of mine. Dealership swore they didn't do it - and sent us both (at different times of course) stills from their CC footage. They had doctored it for us both. My friend went in - as you said above - calm - rational - peaceful - and what happened? Nothing. He had to pay for the damage because the dealer stood firm in the face of no resistance beyond a calm "This wasn't there when I dropped it off and i didn't damage it on the way home". That was when I really learned - sometimes you can't be a gentleman. I took a different approach. They fixed it - and they demonstrated their remorse and regret.

 

I was being rhetorical and exaggerative. I wouldn't get in anyones face. But if someone returned a car to me after repairing it (which came with problems to begin with) and did a half ass job - it tells me 3 things.

1) They are incompetent (now I wouldn't trust their ability to repair my car in the future)
2) They did it on purpose (now I wouldn't trust to do any business with them)
3) They didn't care one way or another (they shouldn't be in business)

Any of the above can't be rectified by a hand shake and letting them fix it and walk away quietly.

Don't need to pop their kneecaps 1960s style - but if you want them to respect you at all - and thus respect everyone - knowing everyone would be of similar mindset - it has to be more than a private "please fix it right".

Years ago - MB Manhattan serviced my S Class - and banged it into a wall. I didn't notice it till I got home because it was on the right side and I entered on the drivers side. Similar happened to a friend of mine. Dealership swore they didn't do it - and sent us both (at different times of course) stills from their CC footage. They had doctored it for us both. My friend went in - as you said above - calm - rational - peaceful - and what happened? Nothing. He had to pay for the damage because the dealer stood firm in the face of no resistance beyond a calm "This wasn't there when I dropped it off and i didn't damage it on the way home". That was when I really learned - sometimes you can't be a gentleman. I took a different approach. They fixed it - and they demonstrated their remorse and regret.

Hello. did you have any problems getting the glass comp/insurance comp use OEM MOPAR glass in order to keep the jeep icon in the lower right-hand corner? Did you have to pay the difference of did the ins. co. do it for you without hassle? Or did it not matter to you

 

Being in collision repair myself, I have changed out a few windshields along the way. I will just say this. Not sure how those mouldings go on exactly, but it appears similar to the silly A-pillar mouldings on the ford Explorers that are a one time use moulding. Most glass shops I have dealt with will not order them; rather they just try to get them off without breaking them, fail, then use urethane to glue them in place instead. I prefer to do it by the book and just order the new mouldings. That being said, it is very possible the installer just didnt get them clipped in correctly. It happens. Even on higher end cars like these, the manufacturers are making them like LEGO sets. Things just snap together these days, which makes them hard to get apart without breaking, and sometimes harder to put together if you are not paying attention. Getting in someones face about something that is a simple fix, is not a good idea. Its just going to make the techs and the service manager not want to do business with you, which is their choice. The better way is to show them the problem, give them a chance to make it right, and if they do so to your satisfaction, thank them, and if they do not, move your business to somewhere that does. The alternative of chewing on the techs and the manager will take the focus off of fixing your car and put it on the %&^ chewing they just took. It puts their head in the wrong space and does not improve their chances of getting it right the next time.

All that being said, Bradley is right to a certain extent on his 3 points. On a brand new model for a manufacturer, most of these techs are dealing with the issues for the very first time, because there is no data on prior repairs to look at on how something should be done, all we have is a sometimes good, sometimes not so good service manual that makes things look far simpler than they really are to do. But in this case, as a tech, you approach it the best you can, which means, use your past experience to figure out how it goes together, if you fail and the trim breaks, order new trim, and once you get it apart, figure out how it goes back together before you put it back together, and most importantly, INSPECT YOUR WORK when you are done. Had anyone in the process done this, the customer would never get to the point that they even have to say anything, they just know that the shop got the job done.

 

A side note. I installed Clearplex windshield protector on my 24'. PPF for the windshield. I got a lot of rock chips on my L405 and almost had to change the windshield so hopefully this will fair better.

 

How is it going on this? Any downsides? Rough cost?

 

You might wanna consider doing your own repair? Was always doing mine and they turn out to be great. The result can last up to couple of years plus you can save a lot from fees charged by repair shops. Got my kit from crackeraser.com in case you're interested

 

Mine cracked on by brand new 2024 in mid march. I called it in right away and they told me they had no timeframe on when they would come in. Just today by service tech confirmed it was ordered in April and that its likely July until it arrives. The crack obstructs my view when driving which is really a pain. I would NOT do anything but OEM on this one...just my preference on this brand new very pricey ride.

 

I am in the same situation. I have a crack that obstructs my view and called it in same day. They have said there’s no ETA and it’s on back order.

 

Would be very interested in ideas to provide some more protection to the windshield.