I have a Hybrid Autobiography 2023 model. After 6 months wind noise became really bad from Passenger side, even at low speeds, it was as though the window was open! After a few weeks the same noise started developing on drivers side. Dealership changes both little A windows. The noise on the passenger side disappeared, but noise on driver side remained and was worse. Took the car back, they changed the seals, and said all is OK now. As soon as I drove the car away from garage, I noticed the noise was still there! Took the car back immediately. After 1 week they said all is OK and they have changed the mirror. As soon as I drove the car away from garage, I notice the noise was still there, so took the car back again! I told them to keep the car as long as they want but only give it back when it is all good, I also asked them to raise a ticket with JLR. After two week they said the car is ready, I told them before collecting the car I like to test drive same model for noise comparison, They organized this and all ok in the show room car. Then I took my car, as soon as I left the garage I noticed the noise was still there, so I drove back. They said that they cannot do anything more, they have raised a ticket with JLR, send JLR a recoding of noise level, etc, and I am imagining everything. They said also that I should take the car back to where I have bought! I left angry, when home I asked for all work they have done. After some two weeks of no response I wrote back and said I can request the information under Freedom of Information Act and GDPR. Within two hours I got the below response. I still have the wind noise, and waiting for an appointment to have the work done:-
In reviewing the recent event with my Technician, Workshop Controller, and Service Manager, I would like to apologise for providing you with some inaccurate information. During our conversation in the showroom, I mentioned that a Technical Assistance (TA) had been raised with videos. While this is true, my understanding was that this was specifically for your vehicle. However, this has not been the case; the TA in question was raised for a vehicle in a similar situation. Their response to this matter was that they are unable to provide support due to our hearing being better than what a video will demonstrate. I would like to reiterate my apologies for this oversight, but the situation remains unchanged with their response to the matter.
With regards to a repairs we've done;
1st visit - End of September - We've replaced the door quarter panel glass on both front doors due to the noise being audial when driving
We also identified a door seal split which was contributing to the noise you're experiencing.
2nd visit - Start of November - This was on the same 'job card'. During our road testing we've identified an issue with the mirror housing allowing air to travel into the cabin. This was confirmed by test driving with tape applied to the outside to divert the air around the mirror. The part was then replaced.
3rd visit - Mid of November - This was on a new job card - During our diagnostics the only noise we experienced was minimal but was coming from areas we've already replaced. We did however carry out a replacement of these windows again.
During our diagnostics we did identify a small noise coming from the trim nearing the mirror housing on the driver's door. This was also replaced. The vehicle was then tested with a 'like for like' with the results being the same.
During the recent vehicle collection, we conducted a road test in a 'like for like' vehicle. During this test, you informed me that you had observed the same noise as in your own vehicle. This led us to conclude that this is a characteristic of the vehicle due to its size and the quietness of the vehicle when on the road from inside the cabin. Regrettably, there is no replacement part available to address this issue, as discussed after the road test.
We have raised an EPQR for your vehicle, which is a quality report to Land Rover regarding the issue you are experiencing. The purpose of this report is to encourage development of a replacement part that will address the issue more effectively and improve the sound you are hearing.
EPQR #3922082
Wind noise from driver’s side. Carry out road test with customer, noise evident from driver’s door quarter glass area. Carry out leak test on glass, leak evident. Replaced new quarter glass in driver’s door, road tested wind noise still evident. Carry out road test with various parts taped up. Requires new mirror to door trim and re assessing. Replace trim and test back-to-back with another like for like vehicle. Both comparable no further action.
As discussed, before you left on the 22nd we cannot keep replacing the same parts under warranty as they have not 'failed'. We also cannot identify any further failed component and the noise you’re experiencing has been experienced on similar vehicles showing it's not a direct issue on your vehicle. I appreciate you've mentioned this was not something that was present when you first got the vehicle, and the issue developed to the point it's at now but at current time and with the parts supplied for this vehicle this issue cannot be resolved to meet your expectations.