These V8’s… sorry to hear. I hope your family is safe. Keep us posted.

 

Dealership said this happens on defenders but never had it on a V8 LWB RR.... still working on it...

interesting feedback and learnings:

• wife hit SOS button - SOS service said sorry we don't have recovery service in VA - our sales advisor (who was on the phone) got annoyed and yelled at the guy and said "restart your system what are you saying" after 60 seconds the SOS apologized and dispatched a tow truck - 58 minute wait time
• after 15 mins - express lanes in VA dispatched an emergency vehicle to provide cones and informed us - must move in 45 min
• Tow Truck arrived but apologized saying we cannot carry children but we CAN tow your vehicle to dealership
• Tow truck dropped off wife and daughter at a Panera bread and drove vehicle to dealership
• Dealership sent family an uber (not uber black)
• Dealership did not have a loaner vehicle - family went back to home in Washington DC
• Currently waiting for feedback

Deeply fortunate to have a large number of vehicles - nothing older then 2015 - never had a problem like this - Range Rover is living up to its reputation 👀

 

What on ordeal.

 

@Jimmyk79 - First very grateful your family is safe! Do you have any additional information from the dealer you can share regarding the failure? I am scheduled to look over a 2024 L460 V8 this weekend for my family and these threads have me a little concerned. Thanks for any updates.

 

sorry that happened. plz update.

 

Our dealership experience really is a 10/10 - makes the issues much more palatable.

May wife corresponding with them - no idea what a battery has to do with anything as the electronics worked 100% just would not start.

Holiday here tomorrow - I will call dealership myself and get details.

 

Hmmm go figure? Lets see if this fixes it….

 

All modern cars are like this. If there's an issue with the battery you get all kind of errors and faults. Engine, gearbox, everything.

Thanks God your family is safe. Car will be fixed.

 

I had the same think happen to me on a busy freeway in Los Angeles in my 97' RR P 38. It was around 9:00 PM on a freeway I wasn't familiar with.

I managed to drive it back home some 60 miles away. My boyfriend, who is also mechanic, diagnosed it as a fuel pump failure. He replaced the fuel pump, and everything was good.

I was also getting a gear box failure message.

 

May I first say - what a civilized forum this is - thank you for your thoughtful comments about my family’s safety - the other car forums are not remotely as kind. It was a harrowing experience for her as she was going 70 mph on I95 express lanes when the car fully powered down in the fast lane.

It’s been 23 days and still another week they are saying - lots of stories and apologies but clearly somebody dropped the ball - my wife is a little quiet and shy - I find only when I get involved things move.

We purchased the vehicle for about 185k with markups and all and soon it will have been in service longer then we have owned it. Our sales advisor is an absolute gem but I am not getting a straight answer from the dealership on what is going on.

I reached out to the GM today and he apologized materially and said he’s on it now. He hopes to have her ready next week.

I asked to meet him face to face - I land back in Washington in a few days - I am more disappointed and mildly frustrated than angry. How best to handle this? Any thoughts?

 

See if lemon laws apply.. or they need to give you a new car or buy this one back at full purchase price.

 

I agree. That car is a lemon. There's no way that should have happened with a new car.

You might have to threaten legal action to get the ball rolling.

 

Sorry to hear this, first I’ve heard of it. Don’t see how the comment above about it being a V8 has anything to do with it as they have the same transmission. You also typically can’t lemon a car after one issue, but time in service might help with that argument. I think a direct discussion with the GM along the lines of give them some amount of additional time and if not fixed they need to take it back. A reputable dealer won’t force you to keep something they can’t even diagnose.

 

I do not wish to lemon it or even return it - we love the vehicle - but I have never dealt with a problem or experience like this. Should I ask them to extend the warranty? should I ask them to have a RR as a loaner going forward? Should I ask that they refund the mark up?

I find, in business, people only change or react if there is a certain amount of discomfort or pressure - if I let them off easy nothing will change.... but finding the balance between adding pressure and not damaging the relationship is not clear for me - thus the question - what to do?

 

I do not wish to lemon it or even return it - we love the vehicle - but I have never dealt with a problem or experience like this. Should I ask them to extend the warranty? should I ask them to have a RR as a loaner going forward? Should I ask that they refund the mark up?

I find, in business, people only change or react if there is a certain amount of discomfort or pressure - if I let them off easy nothing will change.... but finding the balance between adding pressure and not damaging the relationship is not clear for me - thus the question - what to do?

I’ve been in this position with Land Rover. I gave my service advisor a heads up that I was going to call corporate. I did. After a lot of back and forth they offered to make 2 payments for me. Then they offered an extended warranty. Unfortunately in my case the car kept getting worse and was eventually bought back as a lemon

 

Update: Unfortunately, the dealership, after many attempts and solutions, are not able to fix the vehicle - maybe at 45 days now. On their last test drive - it powered down in the middle of the drive again suddenly. I had to fill out some privacy forms - seems there is a black box that they will be sending to supplier to pull line level data for each incident to try and figure it out.

Dealership has been very professional and empathetic - they have given us all the options and we just have to pick one now. We are leaving tomorrow to summer in Europe for a month - Land Rover has given us a special allocation - will build us a new vehicle and give us a loaner until that new vehicles arrives.

Wish I had more clarity or better news to share with all of you - cheers -Jimmy J. Khan

 

I wish I could agree with you about your dealer being a 10/10. I think you are giving them too much credit. They are acting the same with you that mine (Newport Beach California) did with me. The fact that they did not send a car to come pick up your wife and child at Panera is a joke. These dealers know what they are doing; they will say anything to keep things calm while they have the cars for months with no resolution. Mine died at 4K miles after having it for 4 months. The first call was the transmission, then the battery, then a mystery. I am in lemon land now, but the dealer is playing funny on refunding me the service contract. JLR has done its part. The dealer made the oh so generous offer to get me into a new car - sending me their GM top sales person - who informed me that I would have to pay another 20K on top of th 175K I threw away on the lemon. When they figured out I wouldn’t go for that, they went completely quiet. The service people kept telling me they would make this right when I asked for at least my markup to be refunded, but they blamed the sales side for that. And when I said I wanted a full refund, they sent me to JLR. It was 4 months of service is not responsible for sales who is not responsible for the car - only JLR. They have this dance down to a science, so please keep both eyes open. I would go the lemon route without hesitation and show JLR they should do better by changing brands until they do.

 

Hi Jimmy!

You'll def find this forum is a nicer one. Everyone here has always been helpful to me during my ordering process. I tended to agree with the lemon law direction above and now for sure agree fully.

I think JLR is doing the right thing by building you a new one - and giving you a loaner until it's here. For the safety of your family, they know this is the right move to make.

Once they fix it at their end - they will have the opportunity to sell it to the general public anyway. I'm not sure how that works though. (Not your concern).

Travel safe!

Brad

 

Interesting read.
I just had the same problem on my Autobiography 550e although it got the drive failure and when battery got depleted I got the transmission fault. Car has been at the dealer for month now but its Christmas and so on so lets say 2 weeks.
They told me it needs a new transmission which I find weird. We got a RR sport as a replacement for now and it's been great.
We will see what comes out of this but its it second big problem and I told the dealer if this happens one more time I want a new one. I have only driven 5k km so its a bit of a joke.

469392492_10227282367626436_3012887253087743427_n by andres petur, on Flickr

 

Interesting read.
I just had the same problem on my Autobiography 550e although it got the drive failure and when battery got depleted I got the transmission fault. Car has been at the dealer for month now but its Christmas and so on so lets say 2 weeks.
They told me it needs a new transmission which I find weird. We got a RR sport as a replacement for now and it's been great.
We will see what comes out of this but its it second big problem and I told the dealer if this happens one more time I want a new one. I have only driven 5k km so its a bit of a joke.

469392492_10227282367626436_3012887253087743427_n by andres petur, on Flickr

Here’s my 550e after the new transmission. It was back in for 3 more issues after that. Now, it is going back as a lemon. The dealer getting me into another car was only going to happen if I coughed up another 20K (after spending 175K on the lemon). Tread carefully and don’t buy their BS. They are very well aware of what is wrong with these cars.

 

Hey.
You had your transmission replaced and it didn't fix it? Then they want you to add 20k to get a new car?

 

Correct. They valued my trade in post new transmission at 4k miles at 120k. i bought the car 4 months earlier for 175k. I would have to cough up the difference between 120k and a new car. This was the dealer in Newport Beach California. This is the same dealer that did not have the right tools to replace the transmission despite having an active recall on transmissions for these cars and claiming they are the most active service center out here. And this is the same dealer that insisted I needed to prepay 5k for brakes and is now dragging their feet to refund even that portion. I read about people so happy with their dealers for getting them so quickly into a new car, but I guess I got a lemon of a dealer too! I also read between the lines in some of these posts and see the same shenanigans I have been encountering. it seems like delay, deny and deflect (back to JLR) is the pattern. At Least in my case, the dealer hasn’t done squat.

 

Op, what dealership are you using just curious because I’m in Washington DC as well. I use Tyson’s.

I have a 2023 defender and at about 1k miles it had the battery issue and wouldn’t start. Post replacement everything seems To work ok.

 

and its funny that when you buy it new they make it sound like you struck gold but even having the chance to buy it!

 

Oh, no, these times are over. At least till next model arrives in 2031 or something like that. If it will look beautiful.

 

The inflated prices of the previous years are over. Inventories are building up, and there are a lot of unsold cars sitting on the lot. Do not be pressured and do your research. These cars will depreciate fast in the first two years just like any other luxury car @Djsl and @jlee504

 

Of course. But my point was that i owned the car for 4 months, and the dealer did not even attempt to make me an honorable attempt to get me into a new car.

 

Dealer must not have wanted to insult you with an offer, most likely. Even if you take your car to trade one week after ownership, the value is going to be 20-30 percent from what you paid. This was not the case in the early years of the Range Rover where demand was high with very limited inventories. You could drive a new Range Rover for a year and get exactly what you paid for it. I know a lot of dealers who paid MSRP on used Range Rovers and they are now selling those 2023 and 2024 used Range Rovers at a huge loss. Production has picked up and the factory is pumping them out. Just about every dealer has Range Rovers in stock available for sale.

 

Nope. I had a lemon and read about all the people in a similar position who have dealers that are doing their best to make them whole. Mine did not even try.They gave me typical trade in and wouldn’t come down to a respectable number on a new car, so I would not be negatively impacted after paying 175K and losing the ability to drive the car for 2+ of the 6 months I owned it. That was my point.

 

@Djsl if you had a lemon, you should have pressed the dealer and Land Rover to buy it back and make you whole. LR and dealer will most of the time resist any lemon buyback, but one letter from a lemon law attorney will turn things around much faster to your advantage. Sound as if your dealer was and is out to make a quick buck without any concerns for customer retention and loyalty. Sadly, many dealers out there are like that.