Holy ****....

When you saw what you saw, didn't you react at them? "That's my car! Who the **** is driving my car ? Why did u sell my car to them? "

Was there any response?

 

Holy ****....

When you saw what you saw, didn't you react at them? "That's my car! Who the **** is driving my car ? Why did u sell my car to them? "

Was there any response?

My first thought was that maybe it was being taken round the back but once we were inside and found out for certain they had sold it, we went absolutely ballistic in the showroom. We told the sales guy to get the F out of the finance office. My spouse had to fly to NY for work this morning so we had no choice but to buy out our 2019 yesterday. The only other option we could consider at such short notice was a Cayenne S we really liked - but it was 2 hours+ away. We love our 2019 HSE that we've had from new so will now just keep that until the EV Range Rover gets here in a few years. We will never work with LR Marin or that family of dealerships ever again. Intrigued to see how LR corporate will handle this since US dealers are independent.

 

That's awful! It really sucks that you had to experience something like that. I am curious, though. Did they give you an order number and printout or was it all verbal? When I bought mine, I had something like this which my salesperson kept sending me updated versions of.

 

That's awful! It really sucks that you had to experience something like that. I am curious, though. Did they give you an order number and printout or was it all verbal? When I bought mine, I had something like this which my salesperson kept sending me updated versions of.

View attachment 304080

Yep, we used to get regular screenshots of that page showing the dates in the bottom left. We even had the VIN number.

 

I've bought a couple of cars from Land Rover of Marin but will likely never work with them again as well. Have had bad experiences with them as well - not to the level you've had, but enough to turn me away. Actually, most California LR dealers really do seem to suck.

 

I think you are better off… wait it out a couple years, enjoy the L405 and once this choas calms you’ll have an even better version of the car. 2025 should have the new Nvidia platform. I would not touch these even at MSRP (our local dealer is similar, I drive 1 hr to get mine from a location that respects loyalty) — I’ve had a LR since 1997…

 

The greedy salesperson seized an opportunity to sell it for at least $50k over list.

 

Tell all your wealthy friends in the Bay Area never to buy from them. This type of story is meaningful to well-heeled consumers.

 

I was working with Land Rover Marin and had a similar experience. I was also one of the first to inquire about placing an order around a year ago. Good thing I decided to not go with them when I felt it was sketchy. I had a similar problem with porsche marin as well. I dunno, there's something very shady about the Marin car dealers. It's terrible

 

This was from 2018 at Porsche Marin - seems like they've never been saints..

Feds Arrest 3 In Alleged Marin Car Dealership Advertising Scam

Three former top executives with three Marin car dealerships were taken into federal custody Friday for allegedly stealing millions of dollars in a fake advertising scam.

www.cbsnews.com

Federal prosecutors said the alleged scam span from 2010-2016 when the three men -- Amir Bakhtiari, Arlette Casino, and Austin Caba -- worked for Sonnen Motorcars which owned and operated three car dealerships in Marin County -- Sonnen Volkswagen, Audi Marin, and Porsche Marin.

 

Some class acts right there LOL.

 

6th paragraph has me fuming...

 

mistake number 1-100.

not getting something in writing.

PS-dealers are jaded by the number of potential customers. you CANNOT ASSUME anything anymore. gen managers vary in personalities. some of them have a i don't f around policy and they'll sell the car as needed.

 

mistake number 1-100.

not getting something in writing.

PS-dealers are jaded by the number of potential customers. you CANNOT ASSUME anything anymore. gen managers vary in personalities. some of them have a i don't f around policy and they'll sell the car as needed.

We weren't f'ing around. A deposit is an implied contract. They took our deposit, we waited patiently for 10 months. It arrived on Wednesday. We had an appointment to come in on Sunday at 11:30am, and they sold an hour before we got there. They knew we were coming in. They knew exactly what they were doing but they just made more money off it.

 

With the Ford Bronco fiasco last year, I did have a letter. The dealer honored that, no questions with no deposit. I have a similar letter from the GM for 2023-2024 Range Rover. I hope it works.

 

I reached out to LR Marin years ago when looking for my first Range Rover and they were the least desirable to work with. Unbelievable that they sold the vehicle out from under you like that.

Land Rover Redwood City and Stevens Creek are much better (I've purchased vehicles from both).

 

This all depends on how upset you are with how you were treated. I would have probably gotten an attorney involved within 24 hrs. Emails back and forth, phone calls, deposits made should all be considered part of verbal contracts which are enforceable Except maybe in California where they play by their own rules. Might be worth checkin.

 

Deposit means jack ****, at least in CA. I’ve had in writing exactly how much over MSRP (Porsche) I would pay 25k+, and when car came they wanted 100k over or kick rocks. I called an auto attorney I’m friends with, and he told me nothing can be done.

They played you pretty hard on this one. Nothing you can do legally, but to see someone else drive out with your car hurts. He probably paid cash for the car and 25-50k over. They don’t give AF if they lost your business.

 

Just a heads up, 10k over is a blessing in CA. You lost a good deal bro. Anyone else who is reading this and isn’t buying the car straight up, just know your gonna get hammered leasing or financing new Rovers.

 

I feel for you. LAND ROVER PEABODY, MA outside Boston lied to me and literally dropped my truck of rubbing the tires. on the wheel wells due to a blown compressor that happened at the shop while doing a routine maintenance job. The obvious failure of it was coming yet they didn't tell me and brought it back and then blamed it on me and wouldn't even come pick the truck up and it was dead on frame.

After towing it in and getting lectured by an arrogant condescending lying service manager. I forwarded hiim the output of the scan i always do pre sending vehicles in and, the kicker........I HAVE IN CAR CAMERAS AND HAD THE MECHANIC AND DRIVER BOTH SAYIGN WHATS THE F*** THIS CAR NEEDS SUSPENSION WORK WHY ARE TAKING OUT. ..And the grand finale, the guy that drove it back..EATING CHEETOS AND A NICE SANDWICH THEN RUBBING HIS FINGER ON THE DASH TO CLEAN THEM OFF...

And after all that lovely clear-as-day factual truth, they still didn't do **** or even apologize. Do. not get your car sevided there it will be horrible I

 

you guys need to write LRNA about this sT

 

Sorry, it happened to you, its common and the warranty service is worse in Marin.

Do you really want o fight with these people? If so lawyer upon a breach of contract.

If not move on .. get a different car/brand. This energy is all bad, you don't need it, and you will be happy with a change.

SF & RWC are owned by a new player. SJ & Liv are still owned by QVale (I think).

 

That is HORRIBLE!!! I’ve heard of the set backs and delays with orders and also the increase in price from other states and countries but to just sell YOUR car, insanity! I’m also Bay Area and I like Cole European Land Rover in Walnut Creek, haven’t had any issues with them. Fairly close to Marin. Would never go to the Sacramento LR, they’re all incompetent.

 

I've purchased\leased multiple vehicles from both Marin Porsche and Land Rover. There is only one sales person I will work with at each dealership, and they have "shielded" me from most of the crap - still have to battle the Finance folks, however. Amir was sketchy, and never knew what happened to him - thanks! Land Rover service went through a really bad phase, especially with older models (they put 0-20W in everything), but there are outstanding independents within a mile of the dealership.

 

Wow, i'm sorry to hear about your experience! Thanks for sharing with the community. So greedy of them -- and shortsighted. You'll likely enjoy your 2019 for some time and at a much lower price than the 2023. It might be a blessing in disguise. We can all hope that the market dynamics will have changed by the time you're ready for your next purchase -- from a different dealer, of course. I've decided to keep our L405 for some time and maybe look at buying a 2025 L460 at msrp and better lease/finance rates.

 

like God's contract with Abraham. or the Social Contract as per Rousseau. of course. damages can also be collected when you enter into a contract with your girlfriend for mutual exclusive physical favors that when you breach you should be held accountable for in the court of law- for example- for the birth control she spent money on on the assumption you were monogamous.

again- yeah. good luck with that. let me know of the case law proving someone was awarded damages and established a precedent in the common law system where the dealer takes a verbal and doesn't sell you the car.

oh wait. i just realized- you're in canada

 

I’m not a lawyer but the best of my knowledge a deposit constitutes a contract. This allows you and the seller certain rights. This is the most unprofessional, insulting and arrogant behavior I’ve heard of in a while ~ from what should be a marquee brand. Very very disappointing.

 

Hi folks,

Sorry for the long story but want to share with you my nightmare weekend experience with our L460 order and our dealership Land Rover Marin, in the hopes you all avoid a situation like this.

When the all-new Range Rover L460 was revealed a year ago, we expressed interest with our nearest dealer, Marin, here in the San Francisco Bay Area. The sales guy hadn’t even heard of the new product. In January, they called and said we were at the top of the list and we placed an order with a $2,500 deposit, they verbally agreed to sell/lease at MSRP.

With our current 2019 lease ending in mid October so we knew we needed the 2023 car by then. We waited and waited all year, and the car kept getting pushed back. But last Wednesday, it finally arrived - with a twist. The first twist was a $10k markup, which is unacceptable when we waited 10 months and were promised MSRP. This would have been our 4th Range Rover, and the 28th Jaguar Land Rover product in my extended family (I’m originally from the UK).

We didn’t have a choice but to accept the markup, but here comes the next twist, since the car was delayed to October, the lease rates were now astronomical, so we decided to look at financing instead. Land Rover’s rates (Chase) were not favorable even with prime credit. At this point, we went to our bank, Wells Fargo, to pull rates which were much more palatable (since we have a home mortgage through them) and got a pre-approval.

We agreed with our sales guy to meet at the dealership yesterday to see our new car, and discuss either buying the 2023 or buying out the 2019 lease with our pre-approval from Wells Fargo.

The second twist came when we turned up at the dealership yesterday, only to watch someone else drive our ordered car off the lot with paper temp plates - the car we custom ordered, the car we waited 10 months for, the car we had placed a deposit for (money the dealer still had).

At no point did our sales guy call us to ask us to make a decision before we came by. Now with the 2023 sold, with just a few days left on our current lease, we had to buy out our current Range Rover. I feel disgusted that we still bought a $70k car from them yesterday. I am mortified at how the dealer handled this, and just the sheer greed of the dealership - I’m certain the person who bought our car paid a horrific markup.

Naturally I’m working with Land Rover USA’s corporate head office in NJ to figure this out, but if you are in California, I want this to serve as a warning to avoid Land Rover Marin, and other Price-Simms dealerships at all costs. While what they did was not illegal, this is a completely unethical business practice, and reflects extremely poorly on the Land Rover brand. They do not deserve the Land Rover franchise.

My experience with the dealership in Marin was on the service side, but it was just as unacceptable. One of the problems we were having which they were supposed to fix was that the towing assist feature was not activating. They charged something like $250 to "diagnose" and correct the problem. Well, you will be shocked to learn that after they completed the "service," there was no difference at all in the assist feature. I called them up to complain and, after a brief hold, I was informed they had asked the Service Manager and his reply was that if the trailer we were trying to work with has LED lights, the towing assist functions will not operate. Of course it has LED lights and I was well aware of this fact and could have told them if they had at any point asked. I am sure you will also be shocked to learn that 'no refund was offered.
I will never return to them for service and, since we live about four hours north of them, anyway, I plan for my service adventures to take place in Washington state where I bought my vehicle and where the dealership provides actual service.

 

...
I will never return to them for service and, since we live about four hours north of them, anyway, I plan for my service adventures to take place in Washington state where I bought my vehicle and where the dealership provides actual service.

I'm curious. Which dealership in Washington state would you use to perform servicing on your vehicle, then? My experience with those in Lynnwood, Bellevue, and Tacoma hasn't exactly reaffirmed my faith in humanity.

 

Deposits don't mean much in the way of contractual agreements, so long as they are returned if the terms of the agreement are not going to be met.

As an accounting firm here in NY owned by my father who is Jewish - if a prospective client calls us and zelles us a deposit on a corporation we are going to do the books for - and then a week later shows up wearing a swastika - we will give him back his deposit and forfeit the client's business to someone else. Even if we have in writing that we will be working on his material - we have no contractual obligation to take him on as a client under these circumstances. That was backed up by the supreme court when they favored for the baker who did not wish to have the business of a client who was not aligned with his religious beliefs. The dealer can take a deposit - and still tell you to get lost as long as they return it to you - you won't have any judge force a dealership to sell you a product.

 

Deposits don't mean much in the way of contractual agreements, so long as they are returned if the terms of the agreement are not going to be met.

As an accounting firm here in NY owned by my father who is Jewish - if a prospective client calls us and zelles us a deposit on a corporation we are going to do the books for - and then a week later shows up wearing a swastika - we will give him back his deposit and forfeit the client's business to someone else. Even if we have in writing that we will be working on his material - we have no contractual obligation to take him on as a client under these circumstances. That was backed up by the supreme court when they favored against the baker who did not wish to have the business of a client who was not aligned with his religious beliefs. The dealer can take a deposit - and still tell you to get lost as long as they return it to you - you won't have any judge force a dealership to sell you a product.

exactly- by the way. is your spec a 7 seater V8?