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My RR was dead and with a message "Stop Safely. Loss of drive"

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11K views 41 replies 16 participants last post by  variable.cran  
#1 · (Edited)
2024 RR P550e ATB with 25 EV miles remaining.


Sent it for 11k mile service (which is to check fluid levels and rotate tires). Rear brakes were at 8mm (10mm or 14mm when new?). Rotors were perfect. Over the years, I realized that my cars seem to have “new troubles” when I sent them for service – Happened with Lexus and RR. Happened with Mercedes for my friend. Since even maintenance (at that time) was included in my BMW, there was never an issue. Anyway, about 3 weeks after the 11k mile service (500 miles later) the following severe issue occurred:
I had left the car locked and parked for 30 mins on a street. Temp around 50 deg F.I might have hit the lock on remote once or twice (not sure). I did not have the auto lock on walkaway feature turned on.


I get back into the car (not sure whether it unlocked by itself or not) - try to start the car and there is a red glaring message "Stop Safely. Loss of drive". The car is just dead.
I call the service manager at the RR dealer (1 pm) and asked him if there is a way to reset. He is very nice and polite. He checks with his mechanic to see if there could be a reset method (none given to me) and tells me that there could be a drive train failure issue and gives me a number of RR roadside assistance. I remind him it is better to just press the service button (this way, they know where the car is and the details of the car) and I do so. Hint: Don't call the toll free number; press the service button in the car. Btw, the left service button with the tool on it.


RR's road side assistance is like calling AAA and certainly not a premium feature! I can barely understand the accent (he said he was in USA). Connection is poor. He knows where the car is located but asks a lot of details about the vehicle (he would have had them anyway but it was a long list of questions, including the color of the car! – to which I said – “don’t know these details? You know the Vin!).


Anyway, I get a text that it could take 90 mins for tow truck to arrive.

Meanwhile, I am trying to lock and unlock to see if something would reset. I hit the lock button on the remote while sitting inside and then open the door; Alarm goes off; I disable alarm with remote. Car works fine now. I drive it to the dealer. When they try to start it, check engine light comes on.

They serviced it. Found out that a recent software “update” at the recent 11k mile service (just checking fluid levels and tire rotation) might have caused this issue. They “update” the drive system software again. This was yesterday. Hopefully, I will not see this message again!

From now on, I will have the oil changes done by my local mechanic and I will do my best to avoid going to the dealer (unless there is an issue covered by warranty).

Btw, I don’t blame my dealer; they didn’t purposefully do anything wrong at the time of 11k mile service. This seems to be an issue across multiple luxury brands that the cars “sometimes” seem to develop new problems after being serviced by the dealer. Possible reasons: Inadvertent mistakes by mechanics or software “updates”.

Btw, the GM at the dealership was very nice. He acknowledges that RR Road side assistance has been outsourced and is not the desirable premium service and says “next time, just call any towing company who is the closest, offer to pay full price and I will reimburse you” – that was quite nice of him.
 
#2 ·
You are very lucky it died when parked. My 2024 RR SV died like this twice, first on a highway during rush hour. I almost got killed. The second time luckily was in a drug store parking lot about 300 miles from home. Both time Roadside Assistance arranged for towing to dealerships. The first dealer just charged the battery and tested it. Apparently, this was no fix as it happened a second time. The second dealer kept the vehicle for 3 weeks waiting for a new battery. They also updated the SW. So far it has been ok after 1000 miles. I'm keeping my fingers crossed and staying close to home. I advise if you suddenly get multiple dash warnings, get off the road immediately as you could be experiencing a complete shutdown! Best regards.
 
#3 ·
Died on a highway? Wow; I am sure it was a very scary experience. I hope Range Rover will take this issue very seriously. Perhaps we both should contact RR? I don’t know whether the would be receptive or would care.
I am hoping that the SW update done on your car and mine, would have fixed the problem.

Has your vehicle been serviced prior to the failure showing up?
I have my suspicion about the updated done during the 11k mile service.

There is no better looking SUV of this class at this price point; otherwise, I would get rid of my RR for having just this type of a potential risk.
 
#4 ·
Mine did this in the garage and came back on line a few hours later. It all started going cross-wise after a system update that took the better part of a day to complete. Now, it’s been in and out of the dealer for almost 2 months. They’ve replaced the transmission, but now the battery is acting up. Everytime (3x) they bring it to me, the CEL goes back on within hours. Service guy keeps saying he has to fix it. JLR has the Lemon Case, but has to wait for the service guy to advise. Meanwhile, my 175K car, 6 mos old, 4K miles car sits in a shop. The last time I saw it, there was no more new car smell. The driver side door creaked like on my 15 year old Disco (that was a tank, btw). I feel like I am getting d&%ed around at this point.
 
#5 ·
Mine did this in the garage and came back on line a few hours later. It all started going cross-wise after a system update that took the better part of a day to complete.
Was the system update done by the dealer or over the air by you? Very sad to know your plight. Replaced transmission? I wonder if that diagnosis was correct.. Once these mechanics get their hands on these very sophisticated cars, there is no telling of what else they would have messed up or forgotten to reassemble properly.
Battery goes bad? I wonder what would make the batter go bad. Could overcharging kill the battery? Another guy wrote that the battery was replaced in his RR.
I hope you get your relief via the lemon law.
If I find out that the battery in mine goes bad, I would likely just sell the vehicle while I can! Too bad there is no better looking SUV in this class. Appearance/Styling wise, BMW/Mercedes/Lexus don't come close (I wish they did!).
 
#9 ·
When I got the car to start after the "loss of drive" message, by triggering the alarm, I took it to the dealer directly; I didnt notice the CEL (I dont think it was on but I might have missed it). Once at the dealer, the service writer noticed that the CEL was on. I am not sure what they did but my car seems to be working fine now. Again, very sorry to hear of your plight on this. Btw, the "software update" which started this trouble was done by the dealer?
 
#10 ·
When I got the car to start after the "loss of drive" message by triggering the alarm, I took it to the dealer directly; I didnt notice the CEL (I dont think it was on but I might have missed it). Once at the dealer, the service writer noticed that the CEL was on. I am not sure what they did but my car seems to be working fine now. Again, very sorry to hear of your plight on this. Btw, the "software update" which started this trouble was done by the dealer?
No, i did it. the car was fine, but the update was not straightforward. A few months later, all the mechanical stuff started happening.
 
#13 ·
Thanks for the info. Based on your comment, first, I will try to avoid the updates (I wonder if there is a setting to turn off updates. I will check and if there is, I will turn updates off). Second, if screen goes black after an unstoppable update, I will just take it to the dealer (and most likely sell it).
 
#16 ·
Well if other versions also have the same issue, I guess my thought of potentially trading this in and getting a V8 would be invalid. Rolls/Bentley Suvs are very expensive. So, there is really no competitor to the RR, in terms of elegance, stature and styling. Driving wise, I am sure the rest are as good or even better. I wish BMW made a better looking big SUV. I love their 7 series; I wish they had a SUV version of the 7 and as stylish.
 
#17 ·
Not sure if this is valid but just anecdotally it looks like most of the problems have been with the V8. Across the board whether it’s engine, suspension, transmission, etc. all issues seem to be related to the V8. That’s why I got the six cylinder and not the V8 even though our last was the supercharged L405. So maybe consider getting one of those?
 
#23 ·
.....It is frankly unacceptable for anyone with an unreliable vehicle of this caliber.
Imagine, you are in a road trip or passing thru some where not too safe.. where ever.. and suddenly, you get
"Stop Safely. Loss of drive" and your car is dead! Someone said he got this message on the highway and it shut down.. parked or highway - this is a HUGE risk. I am surprised that JLR has not taken this more seriously than they seem to have. We might as well be driving a 15 year old jalopy and at least that Jalopy might not shut down randomly?
 
#31 ·
I have a P460e and had the “stop safely loss of drive” a few months ago. Mine (fortunately) happened when I had just got into the car and tried to start it. Called LR assistance and they came in about 1h. Typically, when they came it started first time without any sign of the problem and he found nothing on the diagnostics.
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Since then, hasn’t recurred.
 
#34 ·
Identical issue. 2025 RR PHEV, 14k miles. Went grocery shopping. Came back to the "stop safely / loss of drive". Tried locking/unlocking from outside and inside, including tripping the alarm when locked/open door from inside; reset center console with long press on phone icon on steering wheel. Waited and retried above combos for about 15 mins, with no luck. Locked the car and came back about 9 hours later. Car now starts and drove 10 mins home, with check engine light. Will see if the check engine light still shows in the morning. Zero issues in the past 10 months since purchase. Will update on progress.

Update 1: A few additional data points: 45 EV miles range remaining, 200+ miles of gas range. Last software update was two weeks earlier to 4.3.1, and have since put in at least 200 miles without any other issues.

Update 2: Next morning, able to start the car and put in EV and Sport drive, and still see the check engine yellow light on bottom right of the main dash.

Last image: Not sure if the Off message in a red circle (above the current speed number) always showed before starting the car. That Off icon eventually switches to the current speed limit sign.

Can someone please confirm if the Off icon shows under normal startup/shutdown conditions? Thanks in advance.

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#35 ·
I had this issue on a 2024 550phev sport. I ended up getting a buyback after many trips of trying many things. I did have to get an attorney to get them to agree even though we hit every metric of a lemon by law(by far!). There was never a clear solution and there was a time I went months with no issues. I found after a few hours it would resolve itself everytime but, obviously, completely unaccetpable. Also, I found starting in hybrid mode would get me going. Of course, fast forward a few months I’m in a new 2025 full size phev! Here’s hoping to the best and hoping they have a solution to the problem. .
 
#36 ·
Side rant. Why is it every single car forum I join the PHEV version of the car I own is a total cluster ****. This thread for RR. The A8 PHEV on the other forum. The S class PHEV on the other forum. Sigh.
 
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#39 · (Edited)
I said it multiple times here already - I absolutely regret I ordered PHEV version instead of ICE. Reason is simple - I have to deal with 3 sets of problems instead of one, as mentioned above. it's a disaster. Range Rover is one of the least reliable cars, then you multiple it by 3. 🤷‍♂️

P400 is obviously no brainer when it comes to L460.

Happy for those who have no problems with their RR PHEVs so far, let it keep being this way for you! 🤞👍