2024 RR P550e ATB with 25 EV miles remaining.
Sent it for 11k mile service (which is to check fluid levels and rotate tires). Rear brakes were at 8mm (10mm or 14mm when new?). Rotors were perfect. Over the years, I realized that my cars seem to have “new troubles” when I sent them for service – Happened with Lexus and RR. Happened with Mercedes for my friend. Since even maintenance (at that time) was included in my BMW, there was never an issue. Anyway, about 3 weeks after the 11k mile service (500 miles later) the following severe issue occurred:
I had left the car locked and parked for 30 mins on a street. Temp around 50 deg F.I might have hit the lock on remote once or twice (not sure). I did not have the auto lock on walkaway feature turned on.
I get back into the car (not sure whether it unlocked by itself or not) - try to start the car and there is a red glaring message "Stop Safely. Loss of drive". The car is just dead. I call the service manager at the RR dealer (1 pm) and asked him if there is a way to reset. He is very nice and polite. He checks with his mechanic to see if there could be a reset method (none given to me) and tells me that there could be a drive train failure issue and gives me a number of RR roadside assistance. I remind him it is better to just press the service button (this way, they know where the car is and the details of the car) and I do so. Hint: Don't call the toll free number; press the service button in the car. Btw, the left service button with the tool on it.
RR's road side assistance is like calling AAA and certainly not a premium feature! I can barely understand the accent (he said he was in USA). Connection is poor. He knows where the car is located but asks a lot of details about the vehicle (he would have had them anyway but it was a long list of questions, including the color of the car! – to which I said – “don’t know these details? You know the Vin!).
Anyway, I get a text that it could take 90 mins for tow truck to arrive.
Meanwhile, I am trying to lock and unlock to see if something would reset. I hit the lock button on the remote while sitting inside and then open the door; Alarm goes off; I disable alarm with remote. Car works fine now. I drive it to the dealer. When they try to start it, check engine light comes on.
They serviced it. Found out that a recent software “update” at the recent 11k mile service (just checking fluid levels and tire rotation) might have caused this issue. They “update” the drive system software again. This was yesterday. Hopefully, I will not see this message again!
From now on, I will have the oil changes done by my local mechanic and I will do my best to avoid going to the dealer (unless there is an issue covered by warranty).
Btw, I don’t blame my dealer; they didn’t purposefully do anything wrong at the time of 11k mile service. This seems to be an issue across multiple luxury brands that the cars “sometimes” seem to develop new problems after being serviced by the dealer. Possible reasons: Inadvertent mistakes by mechanics or software “updates”.
Btw, the GM at the dealership was very nice. He acknowledges that RR Road side assistance has been outsourced and is not the desirable premium service and says “next time, just call any towing company who is the closest, offer to pay full price and I will reimburse you” – that was quite nice of him.
Sent it for 11k mile service (which is to check fluid levels and rotate tires). Rear brakes were at 8mm (10mm or 14mm when new?). Rotors were perfect. Over the years, I realized that my cars seem to have “new troubles” when I sent them for service – Happened with Lexus and RR. Happened with Mercedes for my friend. Since even maintenance (at that time) was included in my BMW, there was never an issue. Anyway, about 3 weeks after the 11k mile service (500 miles later) the following severe issue occurred:
I had left the car locked and parked for 30 mins on a street. Temp around 50 deg F.I might have hit the lock on remote once or twice (not sure). I did not have the auto lock on walkaway feature turned on.
I get back into the car (not sure whether it unlocked by itself or not) - try to start the car and there is a red glaring message "Stop Safely. Loss of drive". The car is just dead. I call the service manager at the RR dealer (1 pm) and asked him if there is a way to reset. He is very nice and polite. He checks with his mechanic to see if there could be a reset method (none given to me) and tells me that there could be a drive train failure issue and gives me a number of RR roadside assistance. I remind him it is better to just press the service button (this way, they know where the car is and the details of the car) and I do so. Hint: Don't call the toll free number; press the service button in the car. Btw, the left service button with the tool on it.
RR's road side assistance is like calling AAA and certainly not a premium feature! I can barely understand the accent (he said he was in USA). Connection is poor. He knows where the car is located but asks a lot of details about the vehicle (he would have had them anyway but it was a long list of questions, including the color of the car! – to which I said – “don’t know these details? You know the Vin!).
Anyway, I get a text that it could take 90 mins for tow truck to arrive.
Meanwhile, I am trying to lock and unlock to see if something would reset. I hit the lock button on the remote while sitting inside and then open the door; Alarm goes off; I disable alarm with remote. Car works fine now. I drive it to the dealer. When they try to start it, check engine light comes on.
They serviced it. Found out that a recent software “update” at the recent 11k mile service (just checking fluid levels and tire rotation) might have caused this issue. They “update” the drive system software again. This was yesterday. Hopefully, I will not see this message again!
From now on, I will have the oil changes done by my local mechanic and I will do my best to avoid going to the dealer (unless there is an issue covered by warranty).
Btw, I don’t blame my dealer; they didn’t purposefully do anything wrong at the time of 11k mile service. This seems to be an issue across multiple luxury brands that the cars “sometimes” seem to develop new problems after being serviced by the dealer. Possible reasons: Inadvertent mistakes by mechanics or software “updates”.
Btw, the GM at the dealership was very nice. He acknowledges that RR Road side assistance has been outsourced and is not the desirable premium service and says “next time, just call any towing company who is the closest, offer to pay full price and I will reimburse you” – that was quite nice of him.