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Front end clunking

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158K views 238 replies 52 participants last post by  Roman NJ  
#1 ·
Well, after a whopping 5 months without any problems, I was disappointed that I am not one of those people who posted here about having "zero problems in years" with their LR.

There is a muffled clunking sound coming from the front end while driving over road imprerfections (mahnole covers, rough pavement joints, etc). The same clunking sound can be heard while sharply turning the steering wheel from side to side at ANY speed. However, there is no noise if the vehicle is standing and the steering wheel is turned.

Does anyone kow what is the likely reason? I am about to make service appt and dont want the dealer to feed me a bunch of BS. I also want to try to understand the urgency of this as it would be a huge pain to bring the car for service in the next 2 weeks due to my crazy schedule.

Eugene
 
#29 ·
OK, so I finally got rid of the clunking! As with some other 06's, they replaced the front stabilizer bar, and realigned the front. The truck drives as I remember it from when I first got it.

They also did 2 recall/updates, and Im not sure what it was, but it feels like they hooked the supercharger back up again. I didnt really notice before, but it just seems to take off now....and I hear the whine of the supercharger where I didnt really hear it before. Pretty weird, but it is driving great now.

Land Rover is back in my good graces again. I did have to replcace the front brake pads ($420 - ouch), but at 18k miles of city driving I guess thats about right.
 
#30 ·
maxwell said:
They also did 2 recall/updates, and Im not sure what it was, but it feels like they hooked the supercharger back up again. I didnt really notice before, but it just seems to take off now....and I hear the whine of the supercharger where I didnt really hear it before. Pretty weird, but it is driving great now..
I had the 15k even though I only have 10k (every 6 month thing) and I would swear my car feels quicker and more responsive than ever before. I didn't notice anything on the order so I don't know. Maybe I'm going crazy but I was getting bored driving my RRS until now
 
#31 ·
Got my truck back today and youll never guess................"Unable to replicate", I give up! Not only that but I drop it off at 9am on tuesday and I have to call tuesday night 5:30 pm b/c I dont hear from anybody the entire day. And the S/A says, Oh you got here to late they didnt look at it yet" so I say I was there at 9 am what do you mean late? Her responce is Oh they still had truck work orders from Monday to take care of they will look at your truck first thing in the AM. AM comes....afternoon comes...5:00 pm comes so I call. S/A says "ummm tech couldnt find any problem so the Service manager wants to drive it home for the night and see if he can hear the noise you are talking about, 30 mile round trip is that ok?" HAHAHA Ummmmm no its not Ill be there in an hour to pick up my truck, thanks for the half ass effort and keeping me informed on what was going on. Is this common practice for the service manager to take a vehicle home? I have a feeling if I didnt call they would of did it anyway. So frustrating. But **** still love the RRS!
 
#32 ·
Prayn4Sno said:
Got my truck back today and youll never guess................"Unable to replicate", I give up! Not only that but I drop it off at 9am on tuesday and I have to call tuesday night 5:30 pm b/c I dont hear from anybody the entire day. And the S/A says, Oh you got here to late they didnt look at it yet" so I say I was there at 9 am what do you mean late? Her responce is Oh they still had truck work orders from Monday to take care of they will look at your truck first thing in the AM. AM comes....afternoon comes...5:00 pm comes so I call. S/A says "ummm tech couldnt find any problem so the Service manager wants to drive it home for the night and see if he can hear the noise you are talking about, 30 mile round trip is that ok?" HAHAHA Ummmmm no its not Ill be there in an hour to pick up my truck, thanks for the half ass effort and keeping me informed on what was going on. Is this common practice for the service manager to take a vehicle home? I have a feeling if I didnt call they would of did it anyway. So frustrating. But **** still love the RRS!
Unable to replicate is such a standard answer from dealers and it pisses me off to think that these are the "experts". I finally heard that response too many times so here's my suggestions: Tell them that you want to take a service manager or tech on a road test - you drive and you replicate the noise for them to hear. They have no idea what to listen for. Once they confirm a noise, they can hook up suspension ears to isolate and fix it.

As far as a manager taking the car home, LR hasn't asked me to do so but MB and BMW have. The service manager usually called me to get an ok and will fax their insurance info if you want.
 
#33 ·
Did you print out those service bulletins from earlier in the post? I brought those with me, and suddenly they had heard of this problem before. I did overhear the main service guy saying that a lot of early RRS had issues with the sway bar. That seemed to have done the trick on mine.
 
#36 ·
I was having the steering squeak problem, and they made it go away for about 48 hours with a little lube, after the last time I mentioned it. But it came back. So I gave them the TSB numbers on the problem (thanks Umberto!) and suddenly they knew about this problem too. They've ordered the parts and will be replacing the whole thing next week.

Having the TSB numbers definitley seems to do the trick. I've asked the service guys if they ever read this forum, and they always act like they've never heard of it before. They should. They could learn a lot.
 
#38 ·
Guys,

Looks like I forgot to post what happened to my noise issue. I brought the car to the dealer expecting typical BS like "cannot replicate", etc. To my shock and amazement, the service advisor called at approx. 3PM (I dropped the car off at 8AM) and told me that they found the problem ad fixed it. I got the car back the same day.

Here is exactly what is written on my service receipt:

J#1 FRONT SUSPENSION

CUSTOMER STATES CHECK CLUNK IN FRT END WHEN GOING OVER BUMPS

FRONT SWAY BAR BUSHINGS CAUSING NOISE WHILE TRAVELING OVER BUMPS, ALSO CAUSING SIDE TO SIDE NOISE (SEE LINE 2)

ROAD TESTED VEHICLE TO ISOLATE NOISE. FOUND FRONT SWAY BAR BUSHINGS CAUSING NOISE. R AND R FRONT SWAY BAR BUSHINGS

J#2 STEERING

CUSTOMER STATES WHEN CAR IS COLD WHEN DRIVING AND MOVING STEERING FROM LEFT TO RIGHT THERE IS A CLUNK IN STEERING

NO PROBLEM FOUND AT THIS TIME

FOUND NO NOISE WHILE STEERING SIDE TO SIDE. POSSIBLE NOISE COMING FROM SWAY BAR (SEE LINE 1)

It has been almost a month and so far the noise has not come back, so it looks like the sway bar bushings were in fact the problem in my case.
 
#39 ·
I feel your pain... I sent in my Lemon Law Papers today. I had the Regional Rep come to Seattle Land Rover and blow me off saying it was just a standerd noise with this vehicle. I won't take my family in my range anymore because of this problem and even bought a subaru of all things to transport my niece. COMPLETE B.S. Spend seventy thousand dollars and get this type of "o well we don't know,,,, o that is what you were talking about,,,, o well we can't fix it,,,o sorry go away attitude. Sorry no thanks. BMX X-6 time? Sorry for not posting for awile, how are you doing umberto?
 
#40 ·
Can someone help me diagnose my front clunk so when I take my car back into the dealer i can pinpoint the sounds. I think it has something to do with the suspension/steering settling when the car has been sitting for a while. Usually when I start driving the car down my street which is very bumpy I can hear the clunking sounds in the front. It sounds as though the air suspension is just bouncing up and down loose on its upper mount. However after getting up to speed and then slowing back down the clunking usually goes away. I'm getting very sick of this and as of recently it has seemed to get more pronounced. I called land rover north america and they lady was an idiot, telling me well take it back to the dealer. Otoppero what have you done with regards to the lemon law, I'm ready to tell them F.U. and get my money back/or a new car? I will take it back in one more time in an attempt to get the suspension to clunk when they have it but it always seems to go away when I try to reenact it. I have a regular HSE without Dynamic Response.
 
#42 ·
****, you guys in Cali really seem to have a lot of difficulty with your dealerships.

I had the clunking which began sometime around 15000 miiles. I told my dealership in Albuquerque and they fixed it right away. They said there is a bushing upgrade and they fixed it no problem. They also sent my wife home with a care package for us, T-shirts, little model RRS, 2 boxes of chocolate w/c by the way may be some of the best chocolate I've tasted, and a copy of LRL magazine. I have no complaints of my dealership.
 
#45 ·
Welcome to my world. I have been experiencing the same problem for year now. You need to make an appointment to take the car in. Don't let them tell you it's supposed to make that noise. Read my last post. "Softwar update." LR is having problems with suspension noises caused by the Dynamic Response system. To make a long story short and spare the rest who already no my delima's, your dealer may want to try and change out a bunch of parts, too many to list, and this may fix the noise for a while, but it will come back. After a year of jumping through hoops, and then telling me there is no fix for the car, I got a call from LR last week. There is a fix for the noise, it's a software update which just came out within the last month. I'm taking my car in on the 26th to get the update. I will let you know what the outcome is. If you have any further questions, please feel free to send me a PM. :)

DeDe
 
#46 ·
I hate to be skeptical, but exactly how is a software update supposed to fix a physical clunking noise? I guess I would wonder what the software update is actually controlling physically...do you have a TSB to share on this?

Thankfully I don't have this issue...just curious though.

:D
 
#48 ·
My money is on Special Service Message # SSM36985 (this is not the same as a TSB), applies to: Front Stabilizer Bar - Vehicles With Active Stabilization Only. It came out very recently. I don't have the details, my GTR subscription just expired and I am too cheap to renew it. :wink: But if someone has an active one, perhaps they can check what the service message entails?
 
#50 ·
I had work on the rear end of mine, too, once, and it's fixed. Umberto, I susbcribed to the GTR, but still couldn't get any of the files to come up completely, only the titel header. And, I couldn't get in contact with the site because I kept getting an error message. The message said if I kept getting errors to contact them. O-K? What a waste of $14. I know the site is the one having the problems and not me. I'll try again later today, see what I can come up with.

DeDe