LD - Defender
LJ - Discovery Series I
LP - Range Rover
LM - New Range Rover
LN - Freelander
LT - Discovery Series II
LA - Discovery 3
LS - Range Rover Sport
LH - Range Rover Classic
LF - Freelander 2
LA - Discovery 4
Title Leather Seat Warranty Claim Policy. All Land Rover Models
Last Modified 10-NOV-2009 14:34
Symptom 101000 Seating
Leather Seat Warranty Claim Policy guidelines and reminder.
Following an audit of leather seat cover returns, attached are examples of inappropriate leather seat cover warranty claims which will not be paid. The cost to repair non-warrantable defects should be charged to the customer.
The guidelines below are to be used by Land Rover and our suppliers to review all warranty issues. Land Rover will only accept warranty claims as a result of manufacturing defects in the leather. The list below is an example of issues that would not be accepted under the terms of the Land Rover Warranty agreement.
Please Note: The list below is an example of concerns and does not fully represent all non warrantable customer concerns. Please refer to the attached file for Photographic examples of each defect detailed below
Dye migration (from non-colour fast clothing or accessories).
Cuts or abrasions not noted at the pre-delivery inspection (PDI).
Ingress / egress wear.
Poor appearance. Leather cracking or ageing.
Pen marks or other driver-induced defects.
Spillages or staining.
Leather is a natural material and should be maintained using only Land Rover approved cleaners. The use of chemicals or abrasive materials must be avoided. Using products such as detergents, household cleaners, solvents, gasoline, white spirits, alcohol, etc. can lead to rapid deterioration of the leather, invalidating the warranty.
If you have any questions regarding this Bulletin, please contact your Regional Technical Manager.