[BillConn]

I finally received the notice this week from LR that I can schedule the airbag replacement at the dealer (we live in a low risk zone).
I am curious how much of the dash has to be removed to reach the airbag for replacement? My 2011 is in almost perfect condition with only 28K miles on it and there are no rattles and creaks on the interior, so I am reluctant to have the local dealership “techs” rip the dash part trying to set a speed record for this replacement.
I also have a general distrust of people working on my cars other than myself as I often find anybody paid by the hour to be less attentive and thorough than myself. I am probably too obsessive and particular but whatever...

 

[rfdiii]

When I got mine back it looked like they replaced the entire top of the dash with a new one. I'm not sure, but it was very clean and did not look worn at all. I wasn't sure what to expect so I didn't inspect the dash beforehand. As I recall, I had mine replaced in PDX.

 

[Keralis]

top of dash and wooden end caps come out, that is it

neither my 2010 or 2011 rattle at all afterwards. Actually, the 2010 had a rattle from the right wooden end cap and no longer rattles.

 

[rovingryan]

I too had mine done at JLR Portland. Its been about a year since it was done and you wouldn’t know it had been apart.

 

[BillConn]

Thanks for the replies. Good to know y’all have been pleased with the recall repair including some local Portland folk.
I called and scheduled my appointment today. Interestingly they won’t provide me a loaner car or offer a courtesy shuttle because I did not purchase the car from JLR Portland. Furthermore they made a note in “my file” for the scheduled repair specifically indicating “Customer did not purchase the vehicle from JLR Portland”. Definitely makes me feel like a 2nd class citizen and that alone will ensure I will not return to this dealership. Too bad I don’t have another option within the entire state of Oregon for this recall repair.

 

[sowr]

That sucks. I got a courtesy car from LR Pasadena - but I've been a customer since 2006 with my old LR3 - perhaps that made a difference.