RangeRovers.net Forum banner

1 - 3 of 3 Posts

·
Registered
Joined
·
2 Posts
Discussion Starter #1
I recently purchased a 2013 Evoque Pure Plus and I love it.
The only problem that I'm having is that the Sirius radio is stuck on "acquiring signal".
AM and FM work fine, as do all other functions of the system, but the Sirius doesn't play anything...not even the preview on channel 184.
It's stuck on channel 184 and the display says acquiring signal.


I transferred my subscription and Sirius says that it's a problem with the vehicle, maybe the antenna. I've talked with them several times....always the same response. It's not them, it's the car.
I have located the tuner module and connected a new/different antenna, but the problem persists.
I have disconnected the tuner module completely, then reconnected it, and the problem persists.
I have also attempted to reset the stereo by removing and reinstalling the appropriate fuses, but again, the problem persists.

It seems odd to me that pulling the fuses does not fully reset the stereo. Saved channels are still there. Same thing when I disconnected the battery.


I am aware of the bluetooth connectivity conflict and have made sure to not have bluetooth connected when attempting to activate Sirius.

It appears that Sirius was never activated on the car. I have been on the phone with them numerous times to no avail. The behavior of the radio does not change when set to Sirius.


What I'm thinking is that I need to reset the radio--completely clear everything, turn it on, and then resend the Sirius activation signal and see if it will pick it up.


I've seen posts for other vehicles (ie Jaguar) to reset the system by disconnecting the battery cables, touching them together, waiting a bit, and then reconnecting.


I'm concerned about disconnecting the battery....will it have any ill effects on the car?
Does anyone know of another way to reset the radio?
Does anyone have any other thoughts or suggestions?


Any help or guidance is much appreciated.
 

·
SUPER MODERATOR
Joined
·
27,672 Posts
I've had a few cars that have had the same issue with Sirius. After many parts thrown at them the dealers finally replaced the head units. As complicated and intermixed as systems are I wouldn;t touch it. As you are still under warranty why not allow the warranty to work for you?
 

·
Registered
Joined
·
2 Posts
Discussion Starter #3
Thanks. Warranty is still an option. I just want to make sure I've tried everything that I can do myself before I make the 350-mile trip to the closest dealership. The car only has 6000 miles on it. Really frustrating that they didnt test/fix this before I took delivery.
I appreciate your response.
 
1 - 3 of 3 Posts
Top