I had my 09 RRS with 1600 miles on it in for 3 issues this week. They kept the car for two days and hear are the results…
1) Passenger seat stopped working and was blowing fuses - dealer found a pinched wire and repaired
2) Driver seat is rocking on acceleration and braking. This is happening regardless of which position the seat is in and both when my wife or I drive the RR.
- The dealer said that they don’t see the rocking being out of spec and that this is normal. I referred to the Service Bulletin and they said it didn’t matter because it is within the acceptable range.
- I told them this is not acceptable for a 60k+ vehicle and none of my other cars Honda to an m3 have had this type of issue.
- The service rep said he would talk with his service manager to see if they can make an exception and replace the seat base.
3) I am also feeling a light vibration in brake pedal, steering wheel and center console when stopped with the car in drive.
- Dealer said that they noticed the issue but believe it is being caused by my Borla exhaust and Custom Creations intake. Said the will not troubleshoot it further
- I don’t believe my exhaust or intake because this just started to happen within the last week. Not to mention that I can’t see and intake causing the steering wheel or pedal to vibrate while idle
I was desperately trying not to lose my cool with the service rep and decided to walk away. It was a long day yesterday and after they had had our RR for two days and only addressed 1/3 of my concerns it could have gotten ugly fast. Any suggestions on how I should approach this?
1) Do I call the Service Manager directly?
2) LRNA?
3) Am I screwed with resolving the vibration because I have aftermarket parts?
4) Have to wait until the driver seat is coming off the tracks?
Thanks
1) Passenger seat stopped working and was blowing fuses - dealer found a pinched wire and repaired
2) Driver seat is rocking on acceleration and braking. This is happening regardless of which position the seat is in and both when my wife or I drive the RR.
- The dealer said that they don’t see the rocking being out of spec and that this is normal. I referred to the Service Bulletin and they said it didn’t matter because it is within the acceptable range.
- I told them this is not acceptable for a 60k+ vehicle and none of my other cars Honda to an m3 have had this type of issue.
- The service rep said he would talk with his service manager to see if they can make an exception and replace the seat base.
3) I am also feeling a light vibration in brake pedal, steering wheel and center console when stopped with the car in drive.
- Dealer said that they noticed the issue but believe it is being caused by my Borla exhaust and Custom Creations intake. Said the will not troubleshoot it further
- I don’t believe my exhaust or intake because this just started to happen within the last week. Not to mention that I can’t see and intake causing the steering wheel or pedal to vibrate while idle
I was desperately trying not to lose my cool with the service rep and decided to walk away. It was a long day yesterday and after they had had our RR for two days and only addressed 1/3 of my concerns it could have gotten ugly fast. Any suggestions on how I should approach this?
1) Do I call the Service Manager directly?
2) LRNA?
3) Am I screwed with resolving the vibration because I have aftermarket parts?
4) Have to wait until the driver seat is coming off the tracks?
Thanks