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I've had a 2013 SC RR V8 Autobiography from new which has been back to the dealer half a dozen times, 4 upgrades to the front suspension that still hasn't solved the knocking noise. What are the views on rejecting the vehicle
 

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I've had a 2013 SC RR V8 Autobiography from new which has been back to the dealer half a dozen times, 4 upgrades to the front suspension that still hasn't solved the knocking noise. What are the views on rejecting the vehicle
Not sure how things work in the UK but we have lemon laws in the US. If a specific problem cannot be solved in x amount of tries the dealer is obligated to take the car back. However, I have heard LR is good about swaps, have you spoken with your dealer/corporate?
 

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Hi I was a Land Rover Specialist Sales in the UK and although it was a little while ago things are probobley the same ! Get Land Rover involved dealers try and deal with things themselves and have no margin in the car to take it back ! as we dont have lemon laws and although we have the sale of goods act ie Fit for Perpose you are stillmuch better getting the factory involved things willmove quicker.

Hope this helps
 

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Discussion Starter #4
Hi I was a Land Rover Specialist Sales in the UK and although it was a little while ago things are probobley the same ! Get Land Rover involved dealers try and deal with things themselves and have no margin in the car to take it back ! as we dont have lemon laws and although we have the sale of goods act ie Fit for Perpose you are stillmuch better getting the factory involved things willmove quicker.

Hope this helps
The response from JLR and the dealer is that they wouldn't replace the car like for like, or refund the total amount of money. This on a car that has done only 1000 miles, half of them to the dealer and test drives.
 

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Find a lawyer to write a quick little blurb on their letterhead and send to LR. I did this with Porsche on a car where the Nav system constantly drained the battery and on my RR when I had problems. Porsche gave me a check for $10k, RR gave me a check for $500.
 

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I had several issues with my first 2014 RR ATB, with it spending close to four weeks out of the first two months of ownership at the dealers being "fixed". I was very vocal with both JLR and dealership senior management that this was unacceptable in a new car, let alone their top model. The dealer pretty quickly agreed to replace the car with an identical, brand new one and that car has been flawless.

Lesson here is 1) go to the top immediately, the pions are not authorized to make any concessions, 2) use every consumer protection law to your advantage by quoting chapter and verse what rights you have (lemon laws in the U.S. make that easy), and 3) be persistent so they know you're not going to just drop it.

Call AND email so there is a written record. Eventually, they'll agree to give you a new car and compensate you for all the time your first car spent in the shop (I got over $3,000 plus a new car).
 

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I've had a 2013 SC RR V8 Autobiography from new which has been back to the dealer half a dozen times, 4 upgrades to the front suspension that still hasn't solved the knocking noise. What are the views on rejecting the vehicle
What kind of problems are you having with your RR and how impactful are they? "knocking noise" could mean a lot of things and presumably the seriousness of your issue will affect how available lemon laws apply to your situation.
 

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What kind of problems are you having with your RR and how impactful are they? "knocking noise" could mean a lot of things and presumably the seriousness of your issue will affect how available lemon laws apply to your situation.
Please note. This owner is in the UK. There is no lemon law. It's covered by the Sale of Goods Act 1979 which only provides a legal framework BUT NO CODIFIED method to resolve a difficult situation without resorting to the courts:
If the dealer refuses to cooperate, the buyer has to turn to the provisions of the act, a potentially expensive proposition :

. Repair or replacement
The dealer can refuse replacement if a repair is a more sensible solution (this
would ultimately be decided by a judge in a court of law). However, any repair must be carried out by the dealer within a reasonable time and without causing significant inconvenience. It must also be successful.
If the car suffers exactly the same fault a few weeks later, the buyer can then claim compensation or a refund. The dealer may not keep repairing the same fault unless
it is clearly the most sensible thing to do. Unfortunately, the law does not lay down exactly what ‘reasonable’ or ‘significant’ might mean. These are for buyer and seller to negotiate upon, although a judge would have the last word.
 

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Discussion Starter #9
It is an issue with some of the 2013 models. Making a 'knocking' noise when going over uneven ground. They have fitted upgrades to the suspension from new and it still makes the noise. JLR and the Dealer say it is a characteristic to the vehicle and wont replace or repay the total value. In my opinion the car should never have left the showroom as it was an obvious problem from the start, that also with a noisy audio screen that needed changing and when replaced they damaged the metal trim. ...Not exactly what I expected from a top 'brand' and supposedly the 'best' SUV in the world.
 

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I have the LJR Technical Manager visiting me today to review - my V8 A/B has been back twice for "knocking" and still not fixed. I suspect he will say "live with it" and it is a consequence of having Dynamic Response as a feature (RRS suffers same issue). I know there is another owner in south of UK taking JLR to court over same issue. (Sale of Goods Act, not fit for purpose)
 
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