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Discussion Starter #1
There's a new version of the InControl Remote app that was just released for iOS (not sure about Android). Something in the release notes caught my eye. They've added a "manual refresh" option.

I know a ton of MY17 owners have expressed concerns over the lack of reliability when using Remote Climate, and I immediately thought of them. I had this issue too, for the first three months, until I switched SIM cards to a local provider that has better/stronger 3G coverage in my home area.

Something I learned along the way. When you open the InControl Remote app it immediately tries to refresh. You'll see "Updating..." down at the bottom of the screen. If you attempt any remote functions before this update completes they tend to be unsuccessful. If you're patient and wait for the "Updating..." to change to "Vehicle last contacted just now.." or "Vehicle last contacted 1min ago.." etc., then issue your remote command it tends to be highly successful.

The gotcha is when "Updating..." changes to "Vehicle last contacted <date and time of a long time ago>..". At this point the app is showing stale state data because it hasn't successfully reached the vehicle just yet (this could be for a myriad of reasons). This is where the new feature comes in. Previously you had to close and re-open the app and try again. Now you can just pull down on the main screen and you'll see "Refreshing" up top. Again, wait for this to complete and look for "Vehicle last contacted just now.." in the footer.

If you follow this approach, I bet you remote commands and climate will work a whole lot better. If you struggle to get "Vehicle last contacted just now.." in the footer, explore why your truck might be getting a poor 3G signal. In underground parking? Move it outside. Your garage is too well insulated? Open your garage door first. AT&T has poor coverage in your area? Change SIMs. Been parked for more than 96hrs? This is normal, RTFM.

Good luck.
 

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2016-2018 Range Rover Sport
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The new app has been constantly crashing on my iPhone 7 running the last version of ios10. If I remove the app from my phone and download it again, I get about 2 days of use before it does nothing but crash again!

That said, I am one of the fortunate ones where I am routinely able to remotely start the car (when the app opens!) -- and I am running the ATT sim in Canada (Toronto).
 

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The new app has been constantly crashing on my iPhone 7 running the last version of ios10. If I remove the app from my phone and download it again, I get about 2 days of use before it does nothing but crash again!

That said, I am one of the fortunate ones where I am routinely able to remotely start the car (when the app opens!) -- and I am running the ATT sim in Canada (Toronto).
I just got off the phone with Land Rover corporate and spoke to an Incontrol Specialist. He said that the ATT SIM has nothing to do with the remote start feature and I could remove it and should still be able to start the car using the app. He said that there's another SIM in the car that deals with that, but didn't know were it was. I have an appointment the first week of March with the dealership to do the recall update and something with the suspension. I'll ask them about the issues.
 

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And they’ve screwed up the remote app once again - there was a new update released
today (1.70.1) which seems to have wiped out the ability to refresh from within the app and likewise now I’m back to old data where the app shows the status basically the last time I parked but won’t update to now. All very frustrating since 1.70 was working quite nicely for me the last couple days!
 

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Discussion Starter #5
Yep, you're right. 1.70.1 was released to quickly address the issue of some users experiencing the app crashing.

Looks like what they did was simply release the previous version with a new version number, as a quick fix. But of course we lose the new functionality too.

This is likely a very temporary thing while they troubleshoot the root cause of the crashing issues and build a fix. We'll probably see the fixed version soon with the manual refresh re-introduced. Bummer. It was working well for me too, no crashes either.
 

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Discussion Starter #6
I just got off the phone with Land Rover corporate and spoke to an Incontrol Specialist. He said that the ATT SIM has nothing to do with the remote start feature and I could remove it and should still be able to start the car using the app. He said that there's another SIM in the car that deals with that, but didn't know were it was. I have an appointment the first week of March with the dealership to do the recall update and something with the suspension. I'll ask them about the issues.
I don't think he's right. I was curious about this myself, so when my initial 3month/3GB trial expired I did some tests. I removed the AT&T SIM, and everything that requires cell data stopped working. Including remote climate. The only thing that continued to work was the roadside assistance and emergency call buttons in the headliner. I assume that's what he is thinking of, as it obviously uses its own dedicated cellular service.

As soon as I replaced the AT&T SIM with a 3rd-party one the remote climate started working significantly better. As did all functions requiring cell data; remote lock/unlock, connected NAV, live traffic, and the time it takes to get a 3G connection on start-up.

Make sure your dealer not only updates InControl Touch Pro (NGI), but also checks for all available software updates. There have been a few over the last few months that would directly impact the reliability of 3G service, including the Telematics Control Unit (TCU) and Gateway Module (GWM).
 

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Discussion Starter #7
From the workshop manual:

The telematics control module has an integral embedded Subscriber Identification Module (SIM) card. The embedded SIM card is part of the module circuitry and cannot be removed. The embedded SIM card is configured to enable the network to retrieve and pass information to the Telematics Service Provider (TSP), this enables the TSP to call back the telematics control module. During an Emergency Call (eCall) and Breakdown Call (bCall), the embedded SIM card will be used, overriding the SIM card in the SIM Card reader. This will result in loss of WiFi during the call and call back.
 

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It kind of makes sense. If the car has a built-in emergency system (among other things), a manufacturer won't leave it to a potentially dumb customer to make sure it works. It must work all the time.
 

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2016-2018 Range Rover MkIV / L405
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I just checked my InControl app. My app has gone crazy. I'm in Houston Tx, my app is showing 3 Range Rovers 2 Full size and one Discovery. None of these are my Vehicle. It says Mike's 1,2,&3. The location is Wall Street, Manhattan NY. I have full functionality to start the vehicles. One of them is hooked up to a charger. My RR is not listed? Different VIN's. I'll deal with this when I make my appointment for the Land Rover Enhancement Program. Land Rover really needs to get itself sorted.
 

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:lol: Oh ouch... yes, that would be demo mode. It gives you a chance to interact with multiple vehicles and see how tracking works in a Land Rover equipped family.
 

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When the app did the manual upgrade BB KEYone I was not allowed to log in. The app would not except my email or password. It said I didn't exist.

For those that have been getting errors, did you uninstall the app and reinstall it? That might help.

I haven't tried remote start yet since I upgraded/reinstalled the app.
 

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I don't think he's right. I was curious about this myself, so when my initial 3month/3GB trial expired I did some tests. I removed the AT&T SIM, and everything that requires cell data stopped working. Including remote climate. The only thing that continued to work was the roadside assistance and emergency call buttons in the headliner. I assume that's what he is thinking of, as it obviously uses its own dedicated cellular service.

As soon as I replaced the AT&T SIM with a 3rd-party one the remote climate started working significantly better. As did all functions requiring cell data; remote lock/unlock, connected NAV, live traffic, and the time it takes to get a 3G connection on start-up.

Make sure your dealer not only updates InControl Touch Pro (NGI), but also checks for all available software updates. There have been a few over the last few months that would directly impact the reliability of 3G service, including the Telematics Control Unit (TCU) and Gateway Module (GWM).
Now that I think of it, when I got the car I found some paperwork in the center console and the 'credit card' that the SIM card came in. The SIm was embedded in the credit card and snapped off to go inside the vehicle. The card had Chinese writing on it and didn't say AT&T. I called Land Rover again and they told me to call the dealer. I'm wondering if a real ATT SIM card would work better?
 

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my dealership told me today that the latest update has been cancelled. Dealer are no longer allowed to install. Wondering what that means for the update i just got
 

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Discussion Starter #16
You are talking about the InControl Touch Pro software in the truck, not the Remote app.

We've been discussing that over here: http://www.rangerovers.net/forum/43-range-rover-sport-ii-l494/302721-update-incontrol-remote-coming-12-7-17-a.html

Your dealer is a little behind the times. That was the case, but the restriction was lifted almost two weeks ago with the release of PATHFINDER v140. (Except for a small range of MY18 L494 VINs only).

If you've already had the 2017C update installed, you're fine.
 

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joeg, I don't think you're getting what sir matt was trying to say there.
Isn't he saying that he swapped out the SIM and his remote functions started working better? Two dealers and LR Corp have told me that the sim has nothing to do with the remote app. I have an anftermarket sim, so in case they're wrong, I should probably get a new sim to see if that works, right? Also, the new update to the app, to fix the crashing, seems to have removed the manual refresh function.
 

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Discussion Starter #18
IMHO, they're either wrong or they're simply miscommunicating with you. I have personally removed the SIM, and my tests using the remote app were unable to contact the vehicle. When I put the SIM back in the remote app could communicate with the vehicle again. This seems to be supported by all the official literature I've read on it.

Yes, I definitely think you should get yourself a SIM card from a reputable provider (different than the one you're currently using) that is known to have very good 3G (GSM) coverage in your area, and test that out.

If that doesn't work, definitely take it in to the dealer and let them diagnose it.
 

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IMHO, they're either wrong or they're simply miscommunicating with you. I have personally removed the SIM, and my tests using the remote app were unable to contact the vehicle. When I put the SIM back in the remote app could communicate with the vehicle again. This seems to be supported by all the official literature I've read on it.

Yes, I definitely think you should get yourself a SIM card from a reputable provider (different than the one you're currently using) that is known to have very good 3G (GSM) coverage in your area, and test that out.

If that doesn't work, definitely take it in to the dealer and let them diagnose it.

Thanks. I have an appointment in March. I'll see what they say and report back.
 

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Allow me to restate. My dealer stated the latest software update issued by Land Rover has been pulled. No dealer is to install it until further notice.
 
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