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Discussion Starter #1
Bought a new RRS in February - my other choice was a Porsche Cayenne where the sales guy told me - "You'll have the Land Rover Service Manager on your speed dial if you buy one". Guess what he was right - **** him - I haven't seen my car now for over a month as the dealer tries for the second time to sort out an electrical problem with the parking brake and fuel guage. After waiting 3 weeks for parts, the service manager told me today that it is beyond the capabilities of the dealership and has called in an engineer from Land Rover. Tried to contact LR in New Jersey but they have ignored me - the service sucks. If I wanted to drive around in a loaner I would have bought an LR2 and not spent $70k on a Sport. Why oh why did I ignore the voice at the back of my head that said there is a reason why this manufacturer is second to last in the JD Power league table. Give me my money back and I can go and buy my Cayenne.
 

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8-|= Welome to RangeRovers.net. So how can we help you?
 

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Why come here and post this? Are we all going to sell our cars because of this? :doh:
 

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Depending on what state you live in, if you bought the car new and it has been out of service for 30 days in the first year, or has been back to the dealer 3 times for the same problem, you may qualify under the Lemon Law to turn the car back and get a refund. I used the Pennsylvania Lemon Law with a VW Touareg (Cayenne twin) that had electrical problems.
 

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Let this be a warning to you. Don't go to other manufacturers before buying your LR.
They will put a curse on your vehicle. :twisted:
 

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Porsche Cayenne is the ugliest car I have ever seen ,it reminds of a cockroach
 

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Talk to the dealer and get a regional rep invovled and ask (insist nicely) for reasonable accomodations.
 

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I have a 2006 Porsche 911 and absolutely love it.

I wouldn't take a Cayenne as a gift, if I had to drive it.

I strongly suggest you put on a pair of pleated Docker's pants,
a JCPenny short sleeve dress shirt with black rubber soled "dress shoes"
and go buy a sporty and sexy Lexus GX470 for the ultimate in reliability.
 

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2010-2012 Range Rover MkIII / L322
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Wow guys. He's obviously distraught by this experience and we're making fun of his situation? not cool. I'd be furious if after spending 70k all I did was drive around on an (POS)LR2.
LR should give him a demo RRS to drive until they correct the problem. If LR wants to charge premium prices, it comes with the territory to provide premium service as well.
I'm surprised the dealer is not standing up for it's customer and making some reasonable demands of LR.

Rafa
 

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rafa said:
Wow guys. He's obviously distraught by this experience and we're making fun of his situation? not cool.
This guy needs to be stoned to death for even suggesting that a Range Rover may have
an issue that needs repaired from time to time. ;)
 

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Aren’t some of us being a little harsh on this guy?

Assuming it’s not a bogus post, which I don’t think it is, then you have an ex-pat Brit who, like me, made an emotional decision to support the slightly tipsy old men in brown overalls who build these cars by choosing to drive a luxury English brand over the almost certainly more reliable and often cheaper alternatives.

It’s all very well us saying that it’s quaint when the cars collapse at the side of the road or, in my case, blow a coolant hose after 70 miles with a car load of X5 and Cayenne driving friends who are pissing their pants laughing at me, but it’s not.

I’ve had great luck with both my ‘06 and ‘10 RRSSC, but if I was this guy I’d be at least as pissed off as he sounds.
 

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I think it was his use of the word "Cayenne" that kicked the anthill :D
 

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On a related note to this guy's dilemna, anyone know why LR always gives LR2 and 3s for loaners??? This has happened to me multiple times. At least here in the Northeast (NJ and Mass).
 

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bhill03 said:
On a related note to this guy's dilemna, anyone know why LR always gives LR2 and 3s for loaners??? This has happened to me multiple times. At least here in the Northeast (NJ and Mass).
You have to get there earlier. I found they're usually out of the full size "Autobiography" RR's by ~8:15.
 

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Discussion Starter #17
Thank you for all the helpful responses - and also for the negative ones . All I am trying to do is resolve my issues and get my car (or my money) back - not a lot to ask is it?

Can anyone help me elevate my case within Land Rover USA - does anyone on the forum have contact details of the Customer Relationship VP or the General Manager in the US? Any support much appreciated. Thanks.
 

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ChicagoBrit said:
Thank you for all the helpful responses - and also for the negative ones . All I am trying to do is resolve my issues and get my car (or my money) back - not a lot to ask is it?

Can anyone help me elevate my case within Land Rover USA - does anyone on the forum have contact details of the Customer Relationship VP or the General Manager in the US? Any support much appreciated. Thanks.
Doesn't Google or the such have any such info? Maybe even the LR site has an address?
 

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ChicagoBrit said:
Thank you for all the helpful responses - and also for the negative ones . All I am trying to do is resolve my issues and get my car (or my money) back - not a lot to ask is it?

Can anyone help me elevate my case within Land Rover USA - does anyone on the forum have contact details of the Customer Relationship VP or the General Manager in the US? Any support much appreciated. Thanks.
Here you go... Good Luck

Garry Temple - President of North America Operations.

Lorraine Gubernick
Consumer Affairs Specialist
Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, New Jersey 07430
 

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`) Good luck ... seriously.

As an owner of BOTH the RR & Cayenne (Gasp! 8-0= ), this thread made me laugh! Some vehicles are just problematic - I don't want to jinx my RR experience, but I will say the Cayenne had been in far too many times for my liking over the years. It does just happen ... it sucks and as far as I can tell it doesn't matter the brand.

And by the way - the best line I've ever heard about a Cayenne: "Its got a face only a mother could love"

And I think I'm going to replace the '04 with a new one 8-0= 8-0=
 
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