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Markel Land Rover of Omaha

Great service so far, quick parts department, and really easy to work with. Updates as other services follow (scheduled only, hopefully)....
 

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Fremont Motorcars

i just got the most surprising call from the service & parts director at fremont motorcars. and before i give you the juicy details, let me first say that i've never had anything bad to say about them. i purchased my vehicle from them, been treated very nicely to multiple wheels events and have posted my positive experiences on this and other forums.

well today, that's all gone to hell because i was just told to take my business elsewhere. yeah you read that right. i was told "you have other choices in the bay area...we don't want you here anymore." this stems from a 2nd less than all 5s follow up LRNA survey.

i think the first we dinged them because we had to call in multiple times to find out what's going on and didn't know until near end of day that they had to keep it overnight. they couldn't even give us an ETA. they kept RRS 3-4 days for a variety of issues.

this last one, the work was incomplete so i was very intentional in choosing select questions (like was all the work completed to your satisfaction?) to answer honestly. i had scheduled an appt that i later canceled, but hey i answered honestly. what do they expect?

so during this call just now, i was yelled at and accused of "slamming them in a survey" and "costing multiple people lots of money". i brought them "below the national average". i was told they've bent over backwards multiple times for me (that's very true) and "this is how you treat us". gotta love that. and just while i was saying i don't appreciate this call, i was told to take my business elsewhere. and it looks like i will be doing just that.

i know they're a club sponsor and all, but this is really low class.
 

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WOW thats unbelievable that they would do that. These dealerships really take those surveys seriously. At the BMW dealership I used to go they let a service mananger go because she was treating people badly when they didnt give the 5 stars on that survey. She would do stuff like deny them their loaner vehicle the next time they came in. Ridiculous. I hope you will be telling LRNA about this call from them. Good luck.
 

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I think people who work at the LR dealerships get bonuses and the like based on the survey feedback, no stellar feedback, no bonus.

Certainly would really tick them off but honesty is always best.
 

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Sorry to hear that Phil, I was thinking of purchasing a car from them but was not impressed at all by the sales department. I know Marin's a bit far, but they've been very good to me (and you know what my RR goes through).
 

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ratbrain said:
fortunately, i did not buy from encino...
Thats why you have the problems you do.

complain all you want but its a great policy for those who lack loyalty. dont buy from the dealer and you waste money on a cheap rental or loose a day of work in the waiting room only to have come back several more times. its called justice.


oh and Phil, tough luck, sounds a bit suspicious that they would give you up.

trust me I have heard of customers given the ax but trust me it takes alot more then a bad surveys to do the job.

you need to be really really bad ******* who wants something for nothing.
 

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Land Rover of Des Moines

Part of the 'Betts Autos Campus' (LR, Volvo, Jag, Lexus, Cadillac, and of course Hummer)

Great dealership, knowledgable staff and techs. Very honest. If you're in the midwest pricing LR's get ahold of them atleast to shop. My guy is named 'Markjohn' (just like it's spelled), and he's an excellent guy to do business with. They've got a limited amount of new inventory (fairly new still - but on the lot are about 15 sports (only one or two SC), 10 RR (two SC), and a couple of LR3's around 5 LR2's.

Had to give them some kudos.
 

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LR and Jaguar of Lynnwood

LR and Jaguar of Lynnwood

Overall A-


Pros
1. Sales is perfect :) . Very good people, treat us very professionaly, much more professional than MB dealer (I cancelled my E63 order due to this :twisted: )

2. Had to bring car in for CD changer problems, got an LR3 replacement (which I took for my 2nd ski trip) without any hassle :wink: .

3. Was shown around in Jaguar cars, especially the XJ which I was quite interested in 8) .

4. The free water and Pepsi always keep my GF happy while waiting for me :lol: .


Cons
1. Service people not as friendly as Sales people :? (BMW NA service guys are more friendly than their Sales. That's strange.)

2. Sales guy I bought car from is quite hard to contact :| (for scheduling car wash, car problems etc.) Need to call him a few times at least.



Otherwise, the whole experience was good, and I recommend people nearby to go here and get their LR/Jaguar :mrgreen:
 

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Land Rover Encino is the place I purchased my LR3 from and I would have to say the service is OK at best .... I drove from Hollywood Ca to Southhampton NY and the dealer treated me like gold nice new LR3 for a loaner and picked up half the tab on my wrapped rotors.
 

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Discussion Starter #50
Land Rover MT. Kisco
ThePremierCollection.com

The issues I was dealing w/ on my '06 RRS S/C are detailed on pg.5 of the thread Front End Clunking.
I didn't lease from these guys, they're just the closest LR Serv. Dept.
Instead of the runaround many who've posted were getting , my Serv. Advisor Eric Czumble knew exactly what the clunking prob. was and the steering column clicking.
It took a few days to get the parts and they had serv. guys out sick.
BUT they gave me a loaner for 2wks. (again - I didn't lease from them)
and Eric left a voicemail update for me every day.
They fixed every issue I had, and when I picked up my RRS, it was like new.
Tight, Quiet & Quick.
Land Rover MT. Kisco Service Dept. AAA++++
 

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Land Rover of Orlando

Very Proffesional organization both when I bought my Sport and later the Full Size. New location and building and my Salesman Eric made the process painless. The Fields Auto group runs all their dealerships that way.
 

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Land Rover Cerritos,

Purchased my Range Rover Sport 16 months ago and have been visiting the dealership for scheduled maintanance. They have always been professional. The have provided me drop off and pick up service with no questions asked.

vryheavy
 

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Have had Great service from the Minneapolis Land Rover dealer, landrovermn.com

Very accomodating, and when I did have a warranty issue, they made sure they loaned me a vehicle just like the one I brought for no charge - not some cheap minivan or lr2. Nice and professional staff.
 

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Land Rover Huntington, Long Island

Just picked up new 08 Stornoway Grey RRS SC to replace my old 06 black RRS SC. I had dealer swap running boards, 22" chrome wheels, trailer hitch, wire up for trailer package, install window tint and IPOD dock and ALL FOR $450 a month LESS than I was paying for 06 RRS SC. I can't say enough about Huntington Land Rover, Long Island. They recently moved from Smithtown, Long Island and seem to have acquired a new found sense of "customer service" as well as a hunger and motivation for selling vehicles. I highly recommend Kevin Starkey in sales, he was a pleasure to deal with. I got an upgraded "luxury" interior which I think is much better than my old 06 and the ride seems much more comfortable, no idea why although no doubt some enthusiastic member will know why. Believe me they just don't come anymore critical and sceptical than me when buying cars but I was more than impressed with Kevins Starkey's willingness to work a deal and I can proudly say he turned what would normally be a battle of egos/wits/nerves/patience into a very pleasant experience. Only a few visible subtle changes between the 06 and the 08 but it just feels like a lot of improvements
 

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LR Houston: SouthWest

Ahhhh,

You know the frustration with your local Stealers, last time I was in for a service I asked them to look at the steering wheel airbag cover which is coming away... they ordered the part there and then but that was the last I heard, despite calls to just get voice mail their service dept have not called me back twice so i've got grumpy and called the service manager and guess what Voice Mail ! Is it that there always out to lunch or perhaps been abducted by aliens :roll: whatever ! it makes me mad (and thats rare) well done LR HOUSTON SOUTHWEST :clap: consider yourself shamed !!! (you know we have choices in Houston) and dont you have a LR customer service questionaire ... Mmmmm

If your reading this LRHSW go check out the praise that a certain Charles Hurst LR dealer in the UK gets from its customers on http://www.rrsport.co.uk .... now thats what I call positive customer feedback
 

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Symes/Land Rover Pasadena - New Policies

Just dropped off my new LR3 for its first service at Land Rover Pasadena (formerly "Symes"). I had always serviced my RRS there, and it always bugged me that they only gave you a compact Enterprise rental as a loaner. Well the new policy is to give you an LR2, which is so much classier and nicer. I'm glad they've finally come around on this. They have several and save them for people inside the warranty. They are basic models without nav systems, but still very nice.

Initial observations on the LR2
The sound system, which is Alpine rather than HK, is MUCH better. :(
The push button start/stop is gimmicky, but it's nice to have a smaller key fob.
This is not any kind of off road vehicle. No adjustable ride height. Good for the basic dirt road and snow perhaps, but I wouldn't want to take this on any of the harder stuff I've done in the Sport or LR3.

Conclusion - Thumbs up to Land Rover Pasadena for the change of policy. :thumb:
 

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Just wanted to say a few words about the good experience I've had with the service dept at LR of Tulsa, OK. I have to drive 2 hours to get there, since there isn't a LR dealer in my area, but have had very good luck with the service dept there. I already went into some detail in another thread regarding my most recent visit there, but they took good care of me and my RRS, including replacing the leather on the steering wheel which was starting to wear, without me even complaining about it. Also gave me a pretty new LR3 to drive even though I was only going to be there for a couple hours.

Only downsides are that the service dept is only open for a few hours on Saturdays (which does make it hard for me coming from a couple hours away with Saturday being about the only day I can usually get out there), and it's a fairly small shop, so you usually need to schedule a service appt a little ways in advance, especially for a Saturday appt. Pretty minor gripes though, given the good experience I've had there.

May not be too many people on here who live around that part of the country, but if you ever find yourself in the area, don't hesitate to stop by LR Tulsa.
 

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Re: Symes/Land Rover Pasadena - New Policies

Boaz said:
Just dropped off my new LR3 for its first service at Land Rover Pasadena (formerly "Symes"). I had always serviced my RRS there, and it always bugged me that they only gave you a compact Enterprise rental as a loaner. Well the new policy is to give you an LR2, which is so much classier and nicer. I'm glad they've finally come around on this. They have several and save them for people inside the warranty. They are basic models without nav systems, but still very nice.

Initial observations on the LR2
The sound system, which is Alpine rather than HK, is MUCH better. :(
The push button start/stop is gimmicky, but it's nice to have a smaller key fob.
This is not any kind of off road vehicle. No adjustable ride height. Good for the basic dirt road and snow perhaps, but I wouldn't want to take this on any of the harder stuff I've done in the Sport or LR3.

Conclusion - Thumbs up to Land Rover Pasadena for the change of policy. :thumb:
I wish Hornburg would dump the Enterprise cars. Sometimes they're OK. When I had a suspension failure, they game me an Infiniti G35 as a loaner. Yet when I took the RRS in for a standard service, I had the choice between a Jeep Liberty or a Chevy Malibu. I'd much rather have the LR2.
 

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Land Rover of Cape Cod

A+

We purchased our CPO RRS from them back in November and the experience has been nothing short of surprisingly amazing. From sales to service they have exceeded my expectations each time I have needed to lean on them. The car has been in a few times for warranty issues and i have been put at the top of the list for getting an appointment and have always had an LR2 loaner immediately available to me. At this point the car could break down weekly and i would be happy to bring it into them. I have had much btter treatment there than any of the higher end dealerships i have dealt with in the past (BMW, Porsche, Lexus, etc).

I will buy from them again when the time comes.
 

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Nice feedback on dealership. I could learn from the points you raised. Right now I'm contemplating on purchasing huge vehicles and your inputs have given me an idea on how to go about it.
 
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