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Discussion Starter #1 (Edited)
Hi all - this thread is going to be very curated by me and possibly pinned if we get some traction. It's open to ALL Jaguar Land Rover MY17+ owners who have had InControl Touch Pro (Duo) updated to 18C and/or got the Smartphone pack installed. So many Jaguar and Land Rover dealers are combined these days that if you have success with one it'll probably help the other.

As it stands in October 2018, Jaguar Land Rover has give no real guidance to anyone on how this upgrade needs to be handled. So here's our chance to help everyone out there looking to get it.

Please reply to this thread as follows:

Year/Make/Model/Trim Level
Date of install
Dealership where the work was performed
Cost of upgrade or if it was free of charge
What was installed: 18C, 18C + Smartphone pack, Smartphone pack

As I said above this thread will be very curated, it's not for discussion just a clear source of info for those in need. We can continue to discuss on the various other ICTP threads.

I'm going to reach out to others on the site to try and really get this going. For right now we only want responses from successful installs, not from people who have a future install scheduled.

Any questions, feel free to PM me.

Here's the official Quick Guide explaining the major changes:

http://cdn.ovalnews.com/pdf/QuickGuide-18c-InControl_gb.pdf
 

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1,717 Posts
MY18 Supercharged
Install date: 10/12
Dealer: Land Rover Bedford (NH)
Free of charge
What was installed: 18C + Smartphone pack
 

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61 Posts
Model: 2018 RRS Supercharged
Install Date: 10/08/2018
Dealer: Land Rover Buckhead (GA)
Free of Charge
Software Installed: 18C + Smartphone Pack
 

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723 Posts
MY 19 L494 ATB
Date of install: 10-18-18
Dealership: Marin LandRover (SF Bay Area)
Cost: $0
Installed: 18C + Smartphone pack

-ThinkMac-
 

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28 Posts
MY18 RRS Supercharged Dynamic
Installed on 10/20
Location; JLR Monmouth New Jersey
18C + SmartphonePack
$0 cost Took about 3 hours
Everything Works Perfectly!
They will charge $250 if you don't mention any software glitches. This dealer goes above and beyond.
 

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1 Posts
MY17 RRS Dynamic
Installed on 10/19
JLR Northfield (Chicago area)
18C + SmartphonePack
$300 - took 2 days (needed approval from support center)
Works great - CarPlay is full screen, Android Auto is only middle of screen
 

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67 Posts
* MY18 SVR
* 10/22 (Picked up 10/23 due to starting late in the afternoon, had to keep it overnight)
* LR Redwood City (CA)
* Free Install - I emailed my sales rep a few times asking for it since I knew some US folks already had it. I then took it in for unrelated checkups (wanted to reset adaptive transmission and check on front suspension), and while I was there I asked nicely to have it done. At first they said JLR had sent out the update, but told dealers to hold off and didn't know what the status was. They quickly caved and just said they would do it. Something to note: if your dealer is hesitant or wants to charge you, just tell them the previous software isn't working for you (e.g. your phone constantly disconnects). My SA said he had to write that down otherwise JLR would reject the request (i.e. you can't just get it to get CarPlay).
* 18C + Smartphone Pack
 

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2018 SVR

October 22nd, 2018

Waterloo JLR, Ontario, Canada.
No Charge

18c plus smartphone pack


Sent from my iPhone using Tapatalk
 

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25 Posts
Model: 2018 RR V8 Supercharged
Install Date: 10/24/2018
Dealer: Frisco LR (Dallas TX Area)
$162
Software Installed: 18C + Smartphone Pack
 

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3 Posts
Model: 2017 RR Autobiography
Install date: 22 October
Dealer: Denzel (Vienna, Austria)
No charge (but service guy told me that he pushed the no charge solution for me)
18c + Smartphone Pack
 

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28 Posts
MY 2019 RR Vogue SE
26th October 2018
Dealership: Landrover York UK
Cost: No charge, complained about software issues, although had to push them a bit to install the Smartphone pack (not because of the cost but just because they didn’t know what to do). No mention of there being a cost at any point!
What was installed: 18C + Smartphone pack
 

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MY2018 - Range Rover Sport Supercharged V8 Dynamic
Date of install - 26Oct2018
Dealership where the work was performed - Landrover Allentown, PA
Cost of upgrade or if it was free of charge - 0$, similar as above. Must have "software glitches" to get free install of smartphone pack. My rear camera with reverse was intermittent.
What was installed: 18C + Smartphone pack
 

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461 Posts
MY 2017 L405 HSE
Install 10/30/18
Dealer: Paul Miller Land Rover Parsippany, NJ
2.5hr no charge update for 18C, however $350 for Smartphone Apple only (told Android Car not available for another week...same price)

Big issue is SMS Text not showing up using a Samsung Note5...told by SA that it was a March 2017 build and not compatible..only later 2017...however all MY17 got the new Infotainment setup so I say Bull..!
 

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MY18 Range Rover Sport Supercharged Dynamic
11/6/2018
Dealer: Land Rover Farmington Hills, MI
Should have been $300, but they didn't confirm the charge with me before install so they waived the charge. Great dealership/service department btw...
What was installed: 18C + Smartphone pack
 

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MY2017 Range Rover Sport Superchanged
Dropped off 11/5 and picked up 11/7
Hinsdale Land Rover (Hinsdale, IL)
$0, as mentioned issue with screen going blank on occasion
18C + Smartphone pack - and is working well so far...
 
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