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Discussion Starter #1
I just had my 2008 RRS HSE fully detailed. When I got it back I noticed the Radio Head Unit LCD display had blotches all over the inside of the display. The blotches don't appear to be damage to the pixels but look like moisture or delamination of the screen. The display was perfectly clear before I took it to the detailer.

I showed it to the detailer and he said nothing was sprayed directly onto the head unit. He is not willing to take responsibility.

The display backlight and pixels all work normally.

Is there a way to get the screen to clear back up?

Radio LCD image2.jpeg Radio LCD image1.jpeg
 

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They may not have sprayed the screen directly, but they definitely sprayed something - probably a vinyl/leather spray/shine/conditioner.

If it is, it will probably fade over time, but what I would do is: first try water with a touch of dish soap in it on a damp rag, and lightly rub the screen.

If that doesn't work, I'd try it again with rubbing alcohol.

Good luck.
 

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Discussion Starter #3
I tried using Plexus cleaner which has always been my go to for screens and clear plastics. That didn't make any difference.
I will try the damp rag/dish soap and the rubbing alcohol.

I was assuming the issue was behind the screen but we all know what assuming will get you.

Thanks IMMensaMind
 

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Discussion Starter #4
I tried wiping the screen with a damp (dish soap and water) and that didn't do anything. Then tried some rubbing alcohol on a Q-Tip and that didn't do anything.

It must be on the inside.
 

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The screen needs to be replaced. Contact the detailer and see how they would like to handle it.
 

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I tried wiping the screen with a damp (dish soap and water) and that didn't do anything. Then tried some rubbing alcohol on a Q-Tip and that didn't do anything.

It must be on the inside.
The hell? They got whatever it is they did on the inside?

Wow.

How do you feel about taking apart the radio? I best that could still be fixed, since the readout still appears to be ok.

You just have to take it apart and carefully clean it off the glass and LCD readout.
 

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..that looks like leather scent/detailer/cleaner it looks like that if I get any on the matte black plastic or silver trim around my terrain response controls. It doesn't really clean off unless I use more detailing spray then wipe it back down.
 

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Easy fix: call your insurance company. Get it fixed under your comprehensive coverage (less your deductible). Then they can subrogate the detailer.

Spilled coffee down my 08's screen: tried to clean it, gave up, they routed the CAN around it until a new one arrive put it in, cost me $250 (deductible).
 

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Discussion Starter #9
I just had my 2008 RRS HSE fully detailed. When I got it back I noticed the Radio Head Unit LCD display had blotches all over the inside of the display. The blotches don't appear to be damage to the pixels but look like moisture or delamination of the screen. The display was perfectly clear before I took it to the detailer.

I showed it to the detailer and he said nothing was sprayed directly onto the head unit. He is not willing to take responsibility.

The display backlight and pixels all work normally.

Is there a way to get the screen to clear back up?

View attachment 260481 View attachment 260489

PROBLEM SOLVED:

I decided to pull out the radio head unit and try to disassemble the LCD display to see if i could clean off the blotches.

Once I detached the Face Plate from the Head Unit (and carefully removing the 2 ribbon cables), I had to bend 2 of the locking tabs that keep the metal LCD frame tight against the board. I then carefully bent back the metal LCD frame to expose the LCD unit.

The LCD unit consists of 4 pieces. The top is the actual LCD screen and is the actual display. Below that is a white sheet of translucent frosted film. Below that is a translucent frosted white piece of thick plastic. Finally the bottom is the housing that everything above fits in.

I discovered that there was an oily residue that got in between the back of the LCD screen and the frosted film. I could see that the edges of the LCD and inside the edges of the metal frame got a good dosing of whatever the detail guy sprayed. I carefully cleaned the frosted film and back of LCD panel with a mild solution of Dawn and water on some toilet paper then just some damp toilet paper and finally a light wipe with just the toilet paper. (yeah I know Toilet Paper). It took a while to remove all of the residue. There was no way that stuff was just going to eventually evaporate.

Once all the residue was removed and everything dry, I reassembled everything and put it back in the vehicle.

Mission Accomplished!

IMG_5098.JPG
IMG_5127.JPG
IMG_5128.JPG
IMG_5129.JPG
IMG_5130.JPG
 

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how much of that crap did they have to spray for it to get inside?!?!
 

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Discussion Starter #11
how much of that crap did they have to spray for it to get inside?!?!
I’m asking myself the same question.
The top of the head unit also had a lot of that stuff on it which I had to wipe off.

the detail shop owner originally told me that they don’t spray anything directly onto the surface. Only onto a microfiber cloth. That microfiber cloth must have been drenched!
 

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I'll tell you exactly what the detailer did. They sprayed armor all or a similar product all around the dash area, into the a/c vents, crevices and etc, then blew it around with compressed air. It's the fastest way without having to use small brushes. The product is chased inside the dash components and often results in what you've experienced, even if not sprayed directly at screens, etc. I've seen many older plastic gauge panels ruined because they used to have that hole where the ODO/TRIP reset button stuck through.

Glad you got it sorted, and now your LCD is really clean!
 

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Discussion Starter #16
I'll tell you exactly what the detailer did. They sprayed armor all or a similar product all around the dash area, into the a/c vents, crevices and etc, then blew it around with compressed air. It's the fastest way without having to use small brushes. The product is chased inside the dash components and often results in what you've experienced, even if not sprayed directly at screens, etc. I've seen many older plastic gauge panels ruined because they used to have that hole where the ODO/TRIP reset button stuck through.

Glad you got it sorted, and now your LCD is really clean!
I would be extremely upset if that is what they did.
 
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