RangeRovers.net Forum banner

21 - 40 of 49 Posts

·
Registered
Joined
·
480 Posts
sportman said:
any improvement for the fuel pump in 2007 models
Does anyone have info about the 2007 MY? I'm about 3-4 months from buying and I don't want a bad fuel pump on my mind spoiling the experience.
 

·
LEGACY VENDOR
2006-2009 Range Rover Sport
Joined
·
802 Posts
umbertob said:
IM, that's terrible. I can't believe your dealer would not be willing to pull a fuel pump off a S/C in their lot to let you go, and would rather make you wait, what, 3 weeks now? What about providing you with a tracking # for that mystery package?

Other luxury car dealers wouldn't treat their customers like this, one big reason why Land Rover still has got the reputation it has. Have they at least provided you with a decent loaner car?
I haven't laid into people at the dealership to the level that they deserve - that I know. I didn't see anything constructive happening as a result of blowing off steam. I've told them clearly that I'm very unhappy with their lack of response (and told Land Rover USA as well). They don't have a tracking number - they've just been invoiced for the part, meaning it is supposedly 'on the way'.

This particular dealership hasn't had a RRS S/C in their possession during the time prior to having the fuel pump sent - it's that low a volume dealership. It's one of the problems with living in Wisconsin - apparently we're more 'Chevy' here than RR. I said that just because they are a smaller dealership doesn't mean that they have to have a small dealership mentality, or it will ensure remaining a small dealership.

They've rented a Nissan Murano for me for the time - but it doesn't have Nav, which I've sorely missed. Meanwhile, my RRS has been sitting on their lot out in the elements (which I hate) the whole time. I felt it would be better than having it indoors, because I could see some schmo scratching it in a higher traffic area, or I would have demanded inside storage. As it is, I will scrutinize my truck when and if I get it back, and will positively blow up if there is even the slightest damage to it.

This whole experience has frosted me. I want to ask for compensation from LRUSA, but really don't know what to ask for. Suggestions?
 

·
LEGACY VENDOR
2006-2009 Range Rover Sport
Joined
·
802 Posts
rrs said:
how many days has it been IMMensaMind? not sure about the lemon law in WI but you might want to take a look at it. i remember reading somewhere on one of the rrs forums that one owner had a dealership remove a functioning pump from a functioning sc-sport just to solve the situation...
This happened on Saturday December 16th, and was towed to the dealership the next Monday. It's coming up on a month now.
 

·
Registered
Joined
·
480 Posts
IMMensaMind said:
This happened on Saturday December 16th, and was towed to the dealership the next Monday. It's coming up on a month now.
Dude, you're scaring me. But, check this out. This is the lemon law in Maryland. Perhaps it's similar in Wisconsin:


Defining a Lemon

For any vehicle, including motorcycles, to be defined as going sour it must first be new and, second, it must be under warranty. Regardless, though, all vehicles need to meet a specific set of requirements and endure what can be an arduous process.

* The defect must hinder the vehicle's use, value, and/or safety.

* The manufacturer has a right to repair the recurring defect up to four times in the first 15 month or 15,000 miles of the warranty.

* An alternative to the four attempts to correct the defect is that the vehicle be out of service for a cumulative total of 30 days during the same 15 months or 15,000 miles.

* If the defect involved either the steering or braking systems, then only one attempt at fixing the issue is deemed necessary.

* All repairs must be completed by a dealer, although not necessarily the dealer where the vehicle was purchased.


Check how your state views the red highlighted section! It could be the same. Could be slightly more. But, if this provision exists in Wisconsin Lemon law, the clock is ticking!
 

·
LIFETIME CONTRIBUTOR
2006-2009 Range Rover Sport
Joined
·
11,013 Posts
HugeBob said:
Does anyone have info about the 2007 MY? I'm about 3-4 months from buying and I don't want a bad fuel pump on my mind spoiling the experience.
The few instances of fuel pump failures seem to be happening to Supercharged models only. Don't know about improvements to 07s and I don't see any Svc bulletins on this, but if you are shopping for an HSE you shouldn't worry about it.
 

·
Registered
Joined
·
239 Posts
in comparison to the suspension issues, dr and steering wobble, a bunk fuel pump seems to be a very minimal issue, once you hit 3 weeks, call an attorney who works pro bono (gets paid by LR in the end and not you). the average attorney fee for lemon cases is $2k - $3k. it sucks that the dealership didn't take care of it like co/az's situation was handled, too big a loss on the dealers side.
lemon it, if you get a good attorney, ask for a replacement or your money back and in the end you will have come out of driving your 1st sc-sport for pennies on the dollar.
 

·
LEGACY VENDOR
2006-2009 Range Rover Sport
Joined
·
802 Posts
Interesting input, guys. Thanks. I have downloaded the Wisconsin Lemon Law form - and its description mirrors Maryland law.

http://www.dot.wisconsin.gov/safety/con ... monlaw.htm

I wonder: would the calculation of the 30 days out of service begin when the incident occured (Saturday), or the day the dealership received the towed vehicle (Monday)?

I have 14,700 miles on my RRS S/C and it's pristine. I'm wondering whether I'd want another RRS S/C, or a refund. I think I'd like a 2007 RRS S/C, and pay an upgrade fee, if needed.
 

·
Registered
Joined
·
480 Posts
IMMensaMind said:
Interesting input, guys. Thanks. I have downloaded the Wisconsin Lemon Law form - and its description mirrors Maryland law.

http://www.dot.wisconsin.gov/safety/con ... monlaw.htm

I wonder: would the calculation of the 30 days out of service begin when the incident occured (Saturday), or the day the dealership received the towed vehicle (Monday)?

I have 14,700 miles on my RRS S/C and it's pristine. I'm wondering whether I'd want another RRS S/C, or a refund. I think I'd like a 2007 RRS S/C, and pay an upgrade fee, if needed.
I'm no lawyer. But, I'd say the Monday. That's when they received notice of the problem. Document everything! As for the mileage, in MD the limit is 15K. If that's the limit in Wisconsin, and that's the mileage you brought it in with, you're ok. But, I could see an unscrupulous dealer driving your truck over the limit. LOL, that'd probably be tough with no fuel pump. But, try to document that mileage somehow. Maybe write up something that can be witnessed/notarized verifiying the mileage.
 

·
LIFETIME CONTRIBUTOR
2006-2009 Range Rover Sport
Joined
·
11,013 Posts
I am sure the mileage was noted by the service advisor on the workorder receipt when the car was checked in last December. As long as that document shows less than 15K miles, it shouldn't matter what the dealer has done with the car since. But I don't think WI laws care about mileage anyway (reading the link posted above), only that the car is 1 year old or less and under original warranty.
 

·
LEGACY VENDOR
2006-2009 Range Rover Sport
Joined
·
802 Posts
I'm fairly sure you're correct umbertob - they have the accurate mileage. My understanding, however, is that it is not a factor in Wisconsin Lemon Law.

I got a call at close of business today again from service saying that they once again have heard nothing from Land Rover, and do not know when to expect the part. No tracking - no clue. They've been invoiced for this part twice, however.

I'm filling out the Lemon Law paperwork.
 

·
Registered
Joined
·
480 Posts
IMMensaMind said:
I'm fairly sure you're correct umbertob - they have the accurate mileage. My understanding, however, is that it is not a factor in Wisconsin Lemon Law.

I got a call at close of business today again from service saying that they once again have heard nothing from Land Rover, and do not know when to expect the part. No tracking - no clue. They've been invoiced for this part twice, however.

I'm filling out the Lemon Law paperwork.
This is the sort of foolishness that ruins reputations and scares off potential customers. This is also the sort of thing that sent me fleeing to the exit from BMW: a sort of corporate apathy. Customers have problems that are easily solved. Yet, there's no action. Invoicing my eye. Hasn't LR heard of FedEx Overnight or Next Day? That part should have been on the Red Eye the week the problem was reported plus spares. I wonder if it's like this with other parts!! This whole escapade certainly has me rethinking LR!
 

·
Premium Member
Joined
·
1,739 Posts
What a crap situation, sorry to hear of this. Having a fuel pump overnighted from somewhere in the world is NOT brain surgery. If they gave a ****, they would have had a new pump in hand a few days after you brought it in. There's no excuse...

IMMensaMind said:
I want to ask for compensation from LRUSA, but really don't know what to ask for. Suggestions?
Well, you figure that if you'd financed the vehicle, you should have a monthly payment of around $1400... divide that by 30, and now you've got a prorated daily surcharge to bill your dealership. If you can't have your vehicle due to their apathy, why not have them make your car payment for you?
 

·
Registered
Joined
·
480 Posts
Drevs said:
What a crap situation, sorry to hear of this. Having a fuel pump overnighted from somewhere in the world is NOT brain surgery. If they gave a ****, they would have had a new pump in hand a few days after you brought it in. There's no excuse...

IMMensaMind said:
I want to ask for compensation from LRUSA, but really don't know what to ask for. Suggestions?
Well, you figure that if you'd financed the vehicle, you should have a monthly payment of around $1400... divide that by 30, and now you've got a prorated daily surcharge to bill your dealership. If you can't have your vehicle due to their apathy, why not have them make your car payment for you?
I'd seriously consider broaching this with LR. It's only fair. Due to their inability or unwillingness to correct this matter, they should, at the least, pay half your monthly payment. Not that dealership mind you. Land Rover!
 

·
LEGACY VENDOR
2006-2009 Range Rover Sport
Joined
·
802 Posts
Good suggestions.

I would imagine that they'd counter with the fact that they have been paying for a Nissan Murano rental - so I think that at minimum I should be compensated for half a payment (I paid for the vehicle outright, so I would have to think that $700.00 is about right).

I may go Lemon Law, however. They have until Wednesday to have even the most stringent interpretation of 30 days nonoperational elapse...
 

·
Registered
Joined
·
326 Posts
Hey guys, this is an interesting topic... I have a serious problem that may
be related to this, let me know what you make of this...
Yesterday, I had 6 miles till empty when I filled up at the gas station.
I put 93 octane premium in, drove half a mile down the road and my
engine light came on and all the sudden the truck felt like it was in Neutral.
I gave it gas and it just reved. I pulled off the road and the engine died and
would not restart. I called roadside assistance and the tow truck showed up
and hauled my truck to the dealership. I called the gas station and told them
what happened, on my way back home I noticed 3 other cars on the side
of the road; so I stopped and talked to them and they also had just gotten
gas at the same station. I got a call from the gas station (Vallero) and they
told me that it was water in the gas, they apologized and offered a rental
car, and will pay for the repairs as well as refund the price of gas. So they
are handling it great.
This is definitely an issue with bad gas, but it sounds similar to all the issues
mentioned in this thread.
 

·
Registered
Joined
·
98 Posts
IMMensaMind said:
30 days out of service
If I am correct, 30 days out of service, should be 30 working days out of service. Which means, you have to wait until 1/31/07 before you can pursue with the lemon law. Instead of guessing, I suggest contacting a specialist in your area and pursue it that way. They should be able to tell you if you have a case or not. Good luck. Also, if you think you have a case, stop wasting time with the dealer or LRNA and get a lemon law attorney.
 

·
Registered
Joined
·
239 Posts
30 days out of service is NOT 30 working or business days out of service. it is quite simply 30 days, consecutive. at least that is how california defines it.
 

·
LEGACY VENDOR
Joined
·
707 Posts
when i was having problems with my seat about 9 months ago they had my car for 3 weeks because of some motor that was on backorder to make a long story short i asked them how they would take care of me since they had my rrs for so long and they mailed me a check for 1 months payment plus took care of my rental (full size f-150) so i would just ask them the same and see what they come up with and if it's not good enough for you just say you want more compinsation
 

·
Registered
Joined
·
326 Posts
I just got a call from my service dept.
After checking everything on my truck following the bad gas problem.
They discovered that there was so much debris it damaged the fuel pump.
They have a new fuel pump on order overnight.
Perhaps all the fuel pump failures are caused by bad gas!
 
21 - 40 of 49 Posts
Top