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Discussion Starter #1
Pease let me know if you think this is outrageous ...

2013 Range Rover Sport
2016:

  • Nov 21 - Dropped off vehicle at Wilde Land Rover Sarasota @8am for bake service, installation of new tires, 4 wheel alignment and fix front end wheel shake, I have 4 other receipts from another dealership (closed and taken over by Wilde Automotive Sarasota) asking for this problem to be fixed.
  • Loaner Car – I was given the use of a Land Rover Sport as a Loaner vehicle, very clean as I walked up to it, sat down adjusted the seat and mirrors and went off to work, and this car was absolutely filthy on the inside, stains on the seats and console, with this dog hair everywhere. So much dog hair that when I went to put my jacket on after I arrived at my destination it was unwearable since I draped it over the rear seat and the hair was so thick. My coworker still brings up how filthy it was. A few days later I noticed that the loaner was missing the left roof rail cover leaving bare bolts sticking up. I have pictures to verify. I took to the car wash twice to get the inside clean.
  • 9:48 – received call from service department asking to perform 90k service since vehicle was 1200 miles from being due, I approved service to be done.
  • 1:53 – I received a vmx from the Service Director asking me to call back concerning my vehicle …
  • 2:07 – I returned call, left vmx
  • 2:28 – Service Director called again to tell me the service was completed on my vehicle and the mechanic went for a test drive and apparently there was a malfunction with the oil gun, and the motor seized due to the fact there was no oil in the car. He proceeded to tell me they would have a new engine in my car in 2 ½ - 3 weeks.


  • Dec 26 – I called the dealership to let them know the loaner had a nail in the front right tire and asked if they would like to fix it or for me to take it somewhere else? They asked for me to bring in. When the loaner was brought back up front, I said in passing to the Service Rep, “By the way, where do we stand to the motor for my car?” I was told he would have to wait until later in the day since he would have to call California and they are 3 hours behind (this was at 9am).
2017:


  • Jan 4 – I left a message for the Service Director to please call me with an update since I was never contacted after Dec 26[SUP]th[/SUP], I received a vmx from the service rep saying the motor they ordered went from Texas to South Carolina and back to Texas and they needed to order another motor which was now in and being worked on, should be ready by Friday the 6[SUP]th[/SUP].


  • Jan 9 – I called the dealership and left a message looking for an update. Service rep called me back and left a vmx saying the work would be completed by end of day or the next.


  • I called the dealership asking again for an update, I was told this motor could not be “Timed” properly and would have to be pulled and sent back before they could order another, which would be the third motor.


  • Jan 20 – I called Land Rover North America, and spoke to a Customer Service Rep and explained the specifics quite clearly (20 minute call)


  • Jan 22 – I drove by the dealership and thought I saw my car out front, it was on the side entrance with the hood up and unlocked, still without a motor in it (pictures to verify).


  • Jan 26 – Received a vmx from the Land Rover North America service rep who proceeded to leave a message recapping exactly what I told her on the 22[SUP]nd[/SUP], and that they should have my motor in by next week. I called back as soon as possible and asked to speak to a Land Rover District or Regional representative … still zero response from Land Rover.


  • Feb 5 – Vehicle is still out front with no motor, but at least the hood is closed.


This is my third Land Rover, I‘ve always been pleased in the past with the vehicles AND Service, Is it just me or is this completely out of order?
 

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JACK'S GRANDAD
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9,119 Posts
I guess I'm missing the point, unless you are P'd about a RR Sport loaner that was dirty inside?
You have a 4yr old Rover that is getting a brand new engine FOC? Is that right?
I understand the delay being frustrating, but they provided a like for like loaner FOC while they sort their screw up out?
Your RRS will have a brand new engine by the sound of it, when they get done. Not sure on some of the "timing" issues they had, as a new motor will be a bolt in deal. Maybe ask them.
And it isn't a JLR corporate issue, as the dealer screwed up not them. So not sure what you were going on about there.

Martin
 

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Discussion Starter #3
Land Rover Sport is not nearly large enough for my job, and the motors they've been trying to put in my vehicle have all been used, so used that apparently they cant get them to run properly
 

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JACK'S GRANDAD
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9,119 Posts
Land Rover doesn't make a "Land Rover Sport". So instead of pointing that out, I guessed you meant a RRS. Incorrectly as it turned out, because they made a model just to loan your good self.
I'm still not sure what your end goal is here. You joined a forum just to rant, as you certainly never posted anything before on here. This means we dont know you, so have no way of telling if you are full of it or not. There are normally two sides to every story, and seeing as we can't hear the other side of it, can't comment.
You really are potentially screwing yourself though. If the dealership see's this, you think it's going to make them rush outside right now and fit a brand new motor to your RRS? How little you know of JLR dealers..... If anything it will make them drag their heels even more.
You either need to get a lawyer on it, or see what resolution you can come up with between yourselves. Joining a forum just to rant is bad form, as well as childish, in my experience.

Martin
 

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LIFETIME CONTRIBUTOR
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1,382 Posts
He's driving a discovery sport. Typical loaner for all the dealerships.

The actual topic at hand. I personally would not accept a used motor in this situation. The dealer technician was clearly negligent. The oil gun malfunctioned.... that's doubtful. I would lean more towards he just forgot to put oil in. You can tell if oils pumping or not thru a gun. They need to pony up and get you a crate motor and be done.

This may take some lawyering up to get accomplished or a lot of phone time with corporate explaining they were completely and totally at fault.
 

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JACK'S GRANDAD
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9,119 Posts
Yep, if the OP isn't happy, get a lawyer involved.
 

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And they've allowed you to retain the loaner all this time?
I'd be finding a good lawyer anyway.
Maybe you can locate one of those engines stolen from the factory on the black market.


Sent from my iPhone 7Plus using Tapatalk
 

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LEGACY VENDOR
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799 Posts
Speaking as one who has had horrid experiences with my local stealership, I say that there is NO QUESTION that your (incompetent) stealership should be putting a NEW engine in your RRS. Not only do you have no way of knowing what crap they're putting in if it's not new, you also have no reason at all to trust that they'll cover any future problems.

Beyond that, you're having as large a PITA with them as I had when my fuel system failed.

I'd visit them; speak to the GM and suggest nicely - but with only slight subtlety - that your lawyer suggested that they owe you a new engine at minimum, and probably quite a lot more (to give them incentive not to complain, and just do it).

Good luck.
 
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