Hello friends, I want to say sorry for not being able to contribute to the forum before already asking help from it but I am in a predicament and would like opinions.
Purchased a 2018 L405 supercharged V6 from Land Rover Bellevue in Bellevue, WA, USA. I wanted the Autobiography style wheels so they said they could add those no problem. Worthy to note here sales guy told me to get my own aftermarket wheels and that they would be cheaper, told him specifically no that I wanted factory wheels that would be warrantied unlike aftermarkets ones. He said its no problem. Picked up vehicle July 24th.
Driving home from the dealer and it has a bad vibration between 60-70mph. My first Land Rover so dont know what to think, maybe a suspension setting is off as we were messing with it a couple hours before pick up. Next few days I figure out its obviously a problem and send it back a week later. They said it would be taken care of promptly.
Today is 3 weeks later. It has been to the tire shop twice and has had the tires replaced. Vibration still persists. Is less than before, but is still there. Service rep told me they put on factory wheels and it doesnt vibrate. Service rep and shop foreman told me to my face that this is the best they can do with "aftermarket" wheels. I told them I was told I'm getting factory wheels and even if they are aftermarket dealer installed equipment shouldn't have vibrations!
Yesterday they actually told me it was ready and all perfect which is was not. I guess they took a shot in the dark that I would accept the reduced vibration. I told them Im not taking it until it is fixed. Service rep told me he is going to talk to the higher ups on what they want to do.
From what I figured out is that the wheels are bad and they dont want to replace them and want me to take it as is with the excuse that aftermarket wheels aren't going to be perfect.
Where would you guys go from here? Thanks for reading.
Purchased a 2018 L405 supercharged V6 from Land Rover Bellevue in Bellevue, WA, USA. I wanted the Autobiography style wheels so they said they could add those no problem. Worthy to note here sales guy told me to get my own aftermarket wheels and that they would be cheaper, told him specifically no that I wanted factory wheels that would be warrantied unlike aftermarkets ones. He said its no problem. Picked up vehicle July 24th.
Driving home from the dealer and it has a bad vibration between 60-70mph. My first Land Rover so dont know what to think, maybe a suspension setting is off as we were messing with it a couple hours before pick up. Next few days I figure out its obviously a problem and send it back a week later. They said it would be taken care of promptly.
Today is 3 weeks later. It has been to the tire shop twice and has had the tires replaced. Vibration still persists. Is less than before, but is still there. Service rep told me they put on factory wheels and it doesnt vibrate. Service rep and shop foreman told me to my face that this is the best they can do with "aftermarket" wheels. I told them I was told I'm getting factory wheels and even if they are aftermarket dealer installed equipment shouldn't have vibrations!
Yesterday they actually told me it was ready and all perfect which is was not. I guess they took a shot in the dark that I would accept the reduced vibration. I told them Im not taking it until it is fixed. Service rep told me he is going to talk to the higher ups on what they want to do.
From what I figured out is that the wheels are bad and they dont want to replace them and want me to take it as is with the excuse that aftermarket wheels aren't going to be perfect.
Where would you guys go from here? Thanks for reading.
