Good Morning Group -
This is my first time posting here. I purchased my white 2011 HSE from CarMax in April 2016. It had extremely low miles (32k), was in excellent condition, and had service records from the previous owner. I paid $42k, and I added a $2900 MaxCare extended warranty (60 mos/100k/$300 deductible), since I'm well aware of the expenses that can be incurred on these vehicles over time. I LOVE the look of this vehicle - I LOVE the way it drives, feels, and I was riding high for a solid week after I bought it. This is when the issues began.
The first issue seemed like a minor one. The side mirrors would dip down when the truck was in reverse, but they'd come back up and actually point towards the sky before I was finished backing up. CarMax took it in and "reprogrammed" the mirrors, stating the issue was corrected. I went to pick it up and as soon as I put it in reverse, the same issue occurred. I went right back in and asked that they keep it and actually fix it. The following day they said they sent it to the Land Rover dealership and they found corrosion in the door control module and one of the connectors. They cleaned it up and programmed the new module, verifying it was working correctly. I picked up the card and - you guessed it - the same issue occurred. It went back to the dealership and this time they found a short in the mirror drive motor. They replaced the motor and verified it worked correctly. It did! For about two weeks. I decided to give it a rest and actually drive my Range Rover for awhile and maybe deal with that issue later. I didn't get far.
About a month later, the suspension lowered completely while I was driving and an error message showed up. Although able to be driven, I looked like I'd lowered the truck about a foot and was riding on springs. The dealership found both front air springs to be leaking, causing the truck to default to the low position. They replaced the air springs, which was a $3000 repair, but I paid my $300 deductible. While there, they said they found the water pump pulley to be loose, so they replaced it. A $300 repair, but covered under the aforementioned deductible since it was on the same visit.
Two weeks later, the truck simply died while driving. It would start back up after a few minutes and allow me to drive for a bit, but then die again. Not safe. I had it towed to the dealership, where they found that the fuel pump needed to be replaced. Good news - no cost to me as the fuel pump was under warranty from where the previous owner had it replaced about a year earlier. After it was replaced, I drove it home. Well, I tried to drive it home. It died again. I had it towed right back, where they eventually (3 days later), found a burnt up terminal for the power to the fuel pump. They replaced that terminal and didn't charge me anything.
I picked the truck up and had a solid month of no issues (except the mirrors), when it suddenly lost power while driving. It didn't want to get above about 2k RPM and I smelled gasoline. I had it towed to the dealer, where they found one of the injectors stuck open. Good news - the warranty company covers that repair. Bad news - another $300 deductible AND $200 for an oil change (since the fuel flooded the engine).
I got another month or so out of the truck before another issue. I was adjusting the rear seats in order to haul a bicycle when I noticed the rear passenger seat wasn't exactly aligned with the rear driver-side seat. I noticed a piece of broken metal beneath one of the plastic covers. I removed the cover and found one of the springs to be broken in half. I decided to let that go since it was otherwise functional and I figured I'd mention it the next time it was in for service (which wouldn't be long, based on this truck's history).
The truck lost power while driving last week. Same issue as the last time, except this time it was a different fuel injector stuck open. Towed it in, $300 deductible plus $200 oil change, repair complete. While there, I asked them to review the seat issue. Good news - it's covered. Bad news - it'll be three weeks before the entire rear seat is delivered from overseas. This is a $2000 repair (again, covered under warranty).
I won't go into detail about what I consider wear and tear repairs that have also been completed, but the tires have been replaced and the brake pads and rotors have been replaced, as well as a $300 brake line service. That's another $2000 out of pocket, but those have nothing to do with reliability in my book. Just frustrating to have had the car less than 18 months and spending as much as I have.
So here's where I'm looking for advice...
The truck has 62k miles now, and the warranty continues to pay out for now. They've paid $7000. Obviously a good investment.
Just for the heck of it, I stopped by CarMax and got a quote for them to buy it. $20k. Laughable, but at least I know where they stand. I'm sure other dealerships would come closer to what it's actually worth.
Although I'd certainly get more out of it this way, I will not sell this vehicle to an individual.
I'm leaning towards continuing to drive it and hoping the issues stop. But even at $300 a pop, the repair costs are really adding up. I wish I could say it doesn't bother my wallet, but it does. And the TIME and INCONVENIENCE are annoying as well.
I have NEVER had this much trouble with a vehicle in my life. I've owned six cars since I was 16, and my $900 1989 Dodge Shadow ran more reliably than this Range Rover.
Am I naive to think these issues will stop? Am I in danger of the warranty company cutting me off? Do I have what would be considered a lemon?
Any advice or opinions are much-appreciated. Thank you.
This is my first time posting here. I purchased my white 2011 HSE from CarMax in April 2016. It had extremely low miles (32k), was in excellent condition, and had service records from the previous owner. I paid $42k, and I added a $2900 MaxCare extended warranty (60 mos/100k/$300 deductible), since I'm well aware of the expenses that can be incurred on these vehicles over time. I LOVE the look of this vehicle - I LOVE the way it drives, feels, and I was riding high for a solid week after I bought it. This is when the issues began.
The first issue seemed like a minor one. The side mirrors would dip down when the truck was in reverse, but they'd come back up and actually point towards the sky before I was finished backing up. CarMax took it in and "reprogrammed" the mirrors, stating the issue was corrected. I went to pick it up and as soon as I put it in reverse, the same issue occurred. I went right back in and asked that they keep it and actually fix it. The following day they said they sent it to the Land Rover dealership and they found corrosion in the door control module and one of the connectors. They cleaned it up and programmed the new module, verifying it was working correctly. I picked up the card and - you guessed it - the same issue occurred. It went back to the dealership and this time they found a short in the mirror drive motor. They replaced the motor and verified it worked correctly. It did! For about two weeks. I decided to give it a rest and actually drive my Range Rover for awhile and maybe deal with that issue later. I didn't get far.
About a month later, the suspension lowered completely while I was driving and an error message showed up. Although able to be driven, I looked like I'd lowered the truck about a foot and was riding on springs. The dealership found both front air springs to be leaking, causing the truck to default to the low position. They replaced the air springs, which was a $3000 repair, but I paid my $300 deductible. While there, they said they found the water pump pulley to be loose, so they replaced it. A $300 repair, but covered under the aforementioned deductible since it was on the same visit.
Two weeks later, the truck simply died while driving. It would start back up after a few minutes and allow me to drive for a bit, but then die again. Not safe. I had it towed to the dealership, where they found that the fuel pump needed to be replaced. Good news - no cost to me as the fuel pump was under warranty from where the previous owner had it replaced about a year earlier. After it was replaced, I drove it home. Well, I tried to drive it home. It died again. I had it towed right back, where they eventually (3 days later), found a burnt up terminal for the power to the fuel pump. They replaced that terminal and didn't charge me anything.
I picked the truck up and had a solid month of no issues (except the mirrors), when it suddenly lost power while driving. It didn't want to get above about 2k RPM and I smelled gasoline. I had it towed to the dealer, where they found one of the injectors stuck open. Good news - the warranty company covers that repair. Bad news - another $300 deductible AND $200 for an oil change (since the fuel flooded the engine).
I got another month or so out of the truck before another issue. I was adjusting the rear seats in order to haul a bicycle when I noticed the rear passenger seat wasn't exactly aligned with the rear driver-side seat. I noticed a piece of broken metal beneath one of the plastic covers. I removed the cover and found one of the springs to be broken in half. I decided to let that go since it was otherwise functional and I figured I'd mention it the next time it was in for service (which wouldn't be long, based on this truck's history).
The truck lost power while driving last week. Same issue as the last time, except this time it was a different fuel injector stuck open. Towed it in, $300 deductible plus $200 oil change, repair complete. While there, I asked them to review the seat issue. Good news - it's covered. Bad news - it'll be three weeks before the entire rear seat is delivered from overseas. This is a $2000 repair (again, covered under warranty).
I won't go into detail about what I consider wear and tear repairs that have also been completed, but the tires have been replaced and the brake pads and rotors have been replaced, as well as a $300 brake line service. That's another $2000 out of pocket, but those have nothing to do with reliability in my book. Just frustrating to have had the car less than 18 months and spending as much as I have.
So here's where I'm looking for advice...
The truck has 62k miles now, and the warranty continues to pay out for now. They've paid $7000. Obviously a good investment.
Just for the heck of it, I stopped by CarMax and got a quote for them to buy it. $20k. Laughable, but at least I know where they stand. I'm sure other dealerships would come closer to what it's actually worth.
Although I'd certainly get more out of it this way, I will not sell this vehicle to an individual.
I'm leaning towards continuing to drive it and hoping the issues stop. But even at $300 a pop, the repair costs are really adding up. I wish I could say it doesn't bother my wallet, but it does. And the TIME and INCONVENIENCE are annoying as well.
I have NEVER had this much trouble with a vehicle in my life. I've owned six cars since I was 16, and my $900 1989 Dodge Shadow ran more reliably than this Range Rover.
Am I naive to think these issues will stop? Am I in danger of the warranty company cutting me off? Do I have what would be considered a lemon?
Any advice or opinions are much-appreciated. Thank you.
