So,
Here is our email communications. What a bunch of clowns. Am I being an ass here? Or do I have the right ....
----- Original Message -----
From: CM
To: @calchrome.com ; @calchrome.com
Sent: Friday, August 28, 2009 12:04 PM
Subject: Range Rover Stormer 22" Replica Wheels
I wanted to send an email to recap our conversations. I received 4 wheels, 4 TPMS sensors, and 3 center caps in my order from you. I am missing one center cap and one of the wheels in damaged beyond safe use. I am attaching the photos of this wheel for your review. Per our conversation on 8/27/09, you stated that you would ship a replacement wheel, 1 center cap, and a UPS call tag on Friday 8/28/09. I gave you authorization to put a hold on my credit card for the cost of one wheel in case you do not receive the damaged wheel back. Once I receive the new wheel, I will pack the damaged wheel in the box and send it back to you with the supplied call tag. I will ship the damaged wheel within 24 hours of getting the replacement wheel. You do have my authorization to charge my card if the damaged wheel is not received within 10 business days after the replacement arrives. Thank you for your prompt attention in addressing this issue.
The original sale (8/19/2009) was for the following:
4 Stormer 2 22” Wheels with black inserts
4 Center Caps
4 TPMS sensors
Shipping
Total : $1595
Credit Card Transaction:
Merchant Information
CALIF CHROME WHEELS
661-2940170,CA 91355
Country Code
US - United States
Original Acct # ************0500
Transaction Date 08/19/2009
Posted On 08/21/2009
Transaction Type Purchase
Amount $1,595.00
Currency US Dollar (USD)
Reference Number
24071059232330118536896
MCC Description
AUTOMOTIVE PARTS, ACCESSORIES STORES
__________ NOD32 4378 (20090828) Information __________
This message was checked by NOD32 antivirus system.
http://www.eset.com
On 8/28/09 3:46 PM, "California Chrome Wheel Inc." <@calchrome.com> wrote:
Mr ,
Thank you for the info. We contacted UPS to set up a damage claim pick up and MR. Miller from the Firestone store will have it ready for UPS. Our shipping dept is backed up and we will do the best we can to expedite this order.
Thank You,
California Chrome Wheel Inc.
http://www.calchrome.com <http://www.calchrome.com>
Tel. [661] 294-0170
Fax. [661] 294-0104
What does “our best” mean? I need a date since the one you gave me yesterday seems to not be good now. What are my options for canceling the entire order, other than disputing the credit card charges ...which would not be hard considering I work for the company who issued the card. I am bit concerned about the quality if the wheel would crack from shipping damage. Something to me just does not add up here .... I hope I am wrong. I am not trying to rip you off for 1 wheel. I even said you can authorize the card to protect yourself. You can’t tell me you are too busy to throw a sticker on one wheel to ship it. Please give me a date, or I will just call the bank. I am not a rude person, I just want what I paid for and was promised. Please fix this.
Here is our email communications. What a bunch of clowns. Am I being an ass here? Or do I have the right ....
----- Original Message -----
From: CM
To: @calchrome.com ; @calchrome.com
Sent: Friday, August 28, 2009 12:04 PM
Subject: Range Rover Stormer 22" Replica Wheels
I wanted to send an email to recap our conversations. I received 4 wheels, 4 TPMS sensors, and 3 center caps in my order from you. I am missing one center cap and one of the wheels in damaged beyond safe use. I am attaching the photos of this wheel for your review. Per our conversation on 8/27/09, you stated that you would ship a replacement wheel, 1 center cap, and a UPS call tag on Friday 8/28/09. I gave you authorization to put a hold on my credit card for the cost of one wheel in case you do not receive the damaged wheel back. Once I receive the new wheel, I will pack the damaged wheel in the box and send it back to you with the supplied call tag. I will ship the damaged wheel within 24 hours of getting the replacement wheel. You do have my authorization to charge my card if the damaged wheel is not received within 10 business days after the replacement arrives. Thank you for your prompt attention in addressing this issue.
The original sale (8/19/2009) was for the following:
4 Stormer 2 22” Wheels with black inserts
4 Center Caps
4 TPMS sensors
Shipping
Total : $1595
Credit Card Transaction:
Merchant Information
CALIF CHROME WHEELS
661-2940170,CA 91355
Country Code
US - United States
Original Acct # ************0500
Transaction Date 08/19/2009
Posted On 08/21/2009
Transaction Type Purchase
Amount $1,595.00
Currency US Dollar (USD)
Reference Number
24071059232330118536896
MCC Description
AUTOMOTIVE PARTS, ACCESSORIES STORES
__________ NOD32 4378 (20090828) Information __________
This message was checked by NOD32 antivirus system.
http://www.eset.com
On 8/28/09 3:46 PM, "California Chrome Wheel Inc." <@calchrome.com> wrote:
Mr ,
Thank you for the info. We contacted UPS to set up a damage claim pick up and MR. Miller from the Firestone store will have it ready for UPS. Our shipping dept is backed up and we will do the best we can to expedite this order.
Thank You,
California Chrome Wheel Inc.
http://www.calchrome.com <http://www.calchrome.com>
Tel. [661] 294-0170
Fax. [661] 294-0104
What does “our best” mean? I need a date since the one you gave me yesterday seems to not be good now. What are my options for canceling the entire order, other than disputing the credit card charges ...which would not be hard considering I work for the company who issued the card. I am bit concerned about the quality if the wheel would crack from shipping damage. Something to me just does not add up here .... I hope I am wrong. I am not trying to rip you off for 1 wheel. I even said you can authorize the card to protect yourself. You can’t tell me you are too busy to throw a sticker on one wheel to ship it. Please give me a date, or I will just call the bank. I am not a rude person, I just want what I paid for and was promised. Please fix this.