Apple CarPlay doesn't work when remote start is used
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Thread: Apple CarPlay doesn't work when remote start is used

  1. #1
    NEWBIE
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    Apple CarPlay doesn't work when remote start is used

    Wondering if I'm the only one with this, or if there's a work-around that doesn't involve a shutdown/restart.

    2019 Range Rover, software UTD per the OTA in-dash updater. Apple iPhone 8Plus, also UTD.

    CarPlay works fine (though the computer/display is bog slow) when it's plugged in before or after a normal startup. When I use the factory RemoteStart through the RR app, the display recognizes there's a phone that's CarPlay ready plugged in but won't let me use it. (I've tried this several times, it's not a one-off). I have been able to make it work by shutting the vehicle completely down and restarting, and it works normally, but that's a clunky workaround.

    Apple CarPlay doesn't work when remote start is used-carplay.jpg

    Note the far right pane indicates it 'sees' CarPlay, and the alert in the center is what I get when I hit the 'play' in that pane. (Yes, I like that song).

    Anyone else have this?
    Last edited by RRToadHall; February 8th, 2019 at 12:36 PM.

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  3. #2
    FORUM MODERATOR michaeltw's Avatar
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    Re: Apple CarPlay doesn't work when remote start is used

    Yes this has been seen before but I'm unsure if it's fixed in 18D or not.

  4. #3
    FRESHMAN ROVER
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    Re: Apple CarPlay doesn't work when remote start is used

    It’s a known problem but not aware of a work around. It would be nice to see a fix in the next software update.

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  6. #4
    SOPHOMORE ROVER
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    Re: Apple CarPlay doesn't work when remote start is used

    There is a workaround.
    The new update 18D is supposed to fix this issue.

    Start car with remote app.
    Key point- Before you go to the car, stop the car with the app (do not unlock and get into your car).
    Proceed into your car as normal and your apple car play will/should work.



    Sent from my iPhone using Tapatalk
    2018 Range Rover Sport- SVR- Estoril Blue- Cirrus
    2016 Range Rover Sport- V8 Dynamic- Corris Grey- London Tan

  7. #5
    FRESHMAN ROVER
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    Re: Apple CarPlay doesn't work when remote start is used

    Thank you!

  8. #6
    FRESHMAN ROVER mcorf's Avatar
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    Re: Apple CarPlay doesn't work when remote start is used

    New update fixes it, and you don't have to shut your car off for it to work.

  9. #7
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    Re: Apple CarPlay doesn't work when remote start is used

    Good news, thanks! I've tried the OTA update and I get nothing, is this a service center item?

  10. #8
    FRESHMAN ROVER
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    I can confirm 18D does definitely fix it. This doesn’t get updated OTA though yet, you will have to convince your dealer to do it.

    I had to really fight with my dealer to convince them to update the car, even showing them the 18D release notes posted on this forum as they didn’t believe me it was a bug!

  11. #9
    SENIOR ROVER
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    Re: Apple CarPlay doesn't work when remote start is used

    Quote Originally Posted by Themoose View Post
    I can confirm 18D does definitely fix it. This doesn’t get updated OTA though yet, you will have to convince your dealer to do it.


    I had to really fight with my dealer to convince them to update the car, even showing them the 18D release notes posted on this forum as they didn’t believe me it was a bug!

    I go in telling them my cameras don't always work and map doesn't always show on cluster That usually always triggers a software update

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