InControl Touch Pro 18C/Smartphone pack Process/Cost Survey - Page 3
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Thread: InControl Touch Pro 18C/Smartphone pack Process/Cost Survey

  1. #31
    FRESHMAN ROVER
    Join Date
    May 14th, 2018
    Location
    Denver, CO
    Posts
    5

    Re: InControl Touch Pro 18C/Smartphone pack Process/Cost Sur

    2019 Range Rover Sport Supercharged Dynamic
    November 11, 2018
    Land Rover Flatirons (CO)
    Free (new vehicle, issues with infotainment reported)
    18C + Smartphone pack

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  3. #32
    FRESHMAN ROVER
    Join Date
    December 15th, 2017
    Location
    Cincinnati OH
    Posts
    51

    Re: InControl Touch Pro 18C/Smartphone pack Process/Cost Sur

    2018 Range Rover Sport Supercharged
    October 31, 2018
    Land Rover Cincinnati
    $0 Software problems reported.
    18C+

    Issues continued: Infotainment Master Controller replaced $0 December 6,2018

  4. #33
    FRESHMAN ROVER Paigemark's Avatar
    Join Date
    April 4th, 2018
    Location
    Tulsa, OK
    Posts
    9

    Re: InControl Touch Pro 18C/Smartphone pack Process/Cost Sur

    2018 RR Velar P380 R-Dynamic HS
    12DEC18
    Land Rover Tulsa
    $99 (discounted from $280 because they didn’t inform me of the charge until after install)
    18C + Smartphone Pack

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  6. #34
    Moderator RRToadHall's Avatar
    Join Date
    April 12th, 2006
    Location
    Kloshe Lodge, Shelter Bay, Washington
    Posts
    27,583

    Re: InControl Touch Pro 18C/Smartphone pack Process/Cost Sur

    why 18"C" when 18"D" is available? if they e going to charge they should at least give you the latest version.
    "The power of good is always stronger than the power of non-good.
    The power of light is stronger than the power of darkness,
    the power of knowledge is stronger than the power of ignorance."
    ~ Maharishi Mahesh Yogi~

  7. #35
    FRESHMAN ROVER
    Join Date
    April 5th, 2017
    Location
    Los Gatos, CA
    Posts
    3

    Re: InControl Touch Pro 18C/Smartphone pack Process/Cost Sur

    2017 RRS HSE Dynamic
    7JAN2019
    Land Rover Stevens Creek
    Free (Host of ICTP and other vehicle issues)
    S18D_18.47.5-269316 (Includes Carplay)

    Huge improvement from the early 2017 software I had installed. Fixed most of the issues I had with BT, Media and other ITCP oddities.

  8. #36
    FRESHMAN ROVER
    Join Date
    March 24th, 2016
    Location
    California
    Posts
    110

    Re: InControl Touch Pro 18C/Smartphone pack Process/Cost Sur

    2017 RRS ATB
    Next week

    Land Rover Redwood City (California)
    18C = free, smartphone pack quoted at $350
    What was installed: 18C

    Service advisor said that my vehicle is an early build and does not support the smartphone pack--he said I could call Land Rover and ask why. I called Land Rover NA to get more details about it and the customer service representative was extremely unhelpful and kept telling me to ask the SA. I informed her that the SA told me to call them and she kept telling me to speak to the SA. When I asked her to transfer me to someone that can help/escalate, she said she was unable to do that and that "she's not technical and doesn't know the details." Pretty frustrating to say the least.

  9. #37
    FRESHMAN ROVER
    Join Date
    March 24th, 2016
    Location
    California
    Posts
    110

    Re: InControl Touch Pro 18C/Smartphone pack Process/Cost Sur

    A little update since my post right ^ there

    2017 RRS ATB
    Last week

    Jaguar Land Rover Stevens Creek (California)
    $255
    What was installed: 18C + Smartphone pack

    As you can see in my original post, LR RC told me my vehicle's VIN# comes up as unsupported for the smartphone pack. I took it to a different dealership to address another issue and asked the SA about it and he asked if my vehicle has the HDMI port in the armrest--he said if it does then it supports the smartphone pack.

    They installed it and I can confirm the CarPlay works!

  10. #38
    NEWBIE
    Join Date
    December 14th, 2018
    Location
    Seattle, WA
    Posts
    2

    Re: InControl Touch Pro 18C/Smartphone pack Process/Cost Sur

    Model: 2018 RRS HSE Dynamic
    Install Date: 5-March-2019
    Dealer: Jaguar Land Rover Bellevue (WA)
    Cost: Originally quoted $300. When I explain issues with the infotainment (sometimes will not start), then fee was waived = Free of Charge
    Software Installed: 18C + Smartphone Pack

  11. #39
    FRESHMAN ROVER vanhauwer's Avatar
    Join Date
    May 25th, 2017
    Location
    New York City
    Posts
    5

    Re: InControl Touch Pro 18C/Smartphone pack Process/Cost Sur

    Both my 2017 RR SV and my wife’s 2018 Evoque convertible got updated free of charge by Darien LandRover (CT)

  12. #40
    FRESHMAN ROVER
    Join Date
    March 12th, 2018
    Location
    Fayette County.Georgia.
    Posts
    3

    Re: InControl Touch Pro 18C/Smartphone pack Process/Cost Sur

    My 2018 RR HSE is going for its first service next week. They will update the current software to 18 C or D. What I am not sure about is, they have quoted me $299 for Apple CarPlay. Is this the "smartphone" software you are all referring too? If yes how can I get that FoC?
    First RR : 2018 HSE Supercharged Petrol (Or "Gas" as they pronounce it here in the USA). In Corris Grey with all black interior. Nice!

  13. #41
    FRESHMAN ROVER
    Join Date
    August 29th, 2013
    Location
    Dallas, Texas
    Posts
    15
    My 2018 RRS went in for its first service with 7,600 miles. I asked the service advisor to update the infotainment software to 19A + Smartphone pack. I was quoted $400 for the CarPlay update until I informed him that I was experiencing infotainment and iPhone connection issues. Ultimately, both software programs were updated for free. Land Rover dealer in DFW.

  14. #42
    FRESHMAN ROVER
    Join Date
    April 15th, 2014
    Location
    Boston, MA
    Posts
    40

    Re: InControl Touch Pro 18C/Smartphone pack Process/Cost Sur

    I also had infotainment and connection issues. Land Rover Peabody (MA). Asked for carplay as well while they were doing software upgrades, told $300 or nothing. Only 10 months remaining on lease, not paying that for a short period, no luck. For short $$ they really leave you with a bad taste in your mouth. This is my 2nd RRS but may be switching back to X5 where they treated me much better (ironically same ownership group, but not as pompous).

  15. #43
    FRESHMAN ROVER
    Join Date
    October 4th, 2017
    Location
    Austin, TX
    Posts
    5

    Re: InControl Touch Pro 18C/Smartphone pack Process/Cost Sur

    djsaad1 - I'm in Austin too. How did you go about getting them to update your software and add the Smartphone pack? Anyone in the service dept you recommend I ask for? We just took our 2018 RRS in this week and they updated software but it doesn't look like they applied Smartphone pack??? Thanks in advance.

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