...I've had really bad experiences there. the only reason to go there is the loaner cars. i believe chantilly is an excellent dealership and service center but you will end up with an enterprise loaner.
With my first service at tysons i had to come back because they forgot to do something. With each service you're also supposed to get a free wash but when i got mine back it looked pretty much the same as when i left it except with a little bit of tire shine on. I'm not picky about this but when we get our mercedes serviced they come back looking like i washed the car myself so i expected nothing less from LR...
Old thread, but I think an update would be helpful. I had a similar experience with Rosenthal service. I had brought my '95 RRC SWB to finally get the gas tank recall work done (after 10 years). I first made an appointment, then prior to the appointment, I called to confirm they did have the parts necessary. I was told yes, bring the RRC in as scheduled. They put me in an Evoque (via Enterprise) and I drive off. Less than a mile away, I receive a call telling me they don't have the parts and JLR doesn't know when the parts will be available, they're on backorder. I'm a bit irked, given I had checked with them prior to dropping off my RRC.
A few weeks pass and no word from Rosenthal. I call the service writer and he tells me they have the parts now, so we set an appointment. On the day of the appointment, I arrive around 8AM, they put me in a loaner, (this time I chose an LR2) and they tell me it should be ready by COB, which is what I expected. COB approaches and no word from the dealer, so I call and they tell me they were having problems with seized hardware, so it was taking longer, but it will be ready the next day. Again, this doesn't really surprise me given the fact that it's almost 20 years old.
Day 2 comes and I pick up my RRC and promptly go to the gas station to top off the tank as a test. Once I've topped it, I notice gas pouring out from the side of the truck. I look underneath and I see that they did not bother to replace the visibly cracked vent hoses. WTF? So I promptly return to Rosenthal, they tell me it will take only 30 minutes to fix. So I go to lunch. When I return, I see my truck outside, but I have a strange feeling and as I walk in to the service desk area, I'm greeted with a frown and "I have to put you back in a loaner". He tells me that they don't have the parts on hand, but he can get them in by the next day. Once again, I'm in another gratis Enterprise Land Rover, another Evoque.
Day 3 comes and once again, I call them and they tell me they have the wrong parts, so they need to reorder, but they will get the right parts.
Days 4 & 5 come and go and still no word from Rosenthal, so I call them, and they tell me for certain, it will be ready on Saturday.
Late Saturday afternoon I finally get a call from Rosenthal, telling me the RRC is finally ready. So I've had the Evoque for almost 6 days, and I've grown to like it. It's not bad for an urban vehicle. Gears grinding in my head...
The most disappointing part of this experience is how lacking they were in communication. Now, I understand I was 10 years late in bringing the RRC in for service (see my blog for explanation), and that a 20 year old vehicle will inherently have more issues, but I feel like I had gone to a Chevy or Hyundai dealer. Not what I expect of a dealer for luxury vehicles that can go almost anywhere.
On the positive side, all the loaners were gratis and new Land Rovers. I'm just glad it's all behind me, but I doubt I'll buy a Tata Rover from Rosenthal, let alone have it serviced there, even for warranty work.