LA - Discovery 3
LS - Range Rover Sport
Title Infotainment system inoperative, unusual customer complaints
Last Modified 15-DEC-2008 09:42
Symptom 207000 Entertainment Systems
Customer complains of a fault with the infotainment system.
There is a known issue where during the manufacturing process the infotainment harness which is separate to the main body harness has been incorrectly routed and can drift into the area of the right hand front seat fixing points, see attached photos.
Secondary causes to check are that the infotainment connectors under the centre console have not been latched correctly or if the issue is specific to the rear screen entertainment circuit check for correct routing, chaffing of the harness in the seat.
This can affect any of the electrical infotainment circuits i.e. navigation, phone, amplifier, radio.
The type of fault that can occur can be variable and can happen at any mileage.
Examples of faults already reported are:
Previous destination on navigation inoperative
Time of arrival on navigation inoperative
Microphone inoperative or echo during use
Phone not working but o.k. when used via Bluetooth
Navigation screen displays "navigation not fitted"
One or both rear headrest screens inoperative.
Please note these are only a small number of examples and are not a concise list.
If a fault is reported with the infotainment system it is advised that the infotainment harness in the seat fixing area is checked first for signs of pinching/damage and then the connectors under centre console are checked for correct latching or seat harness routing is checked if the fault is specific to rear seat entertainment.
If it is possible to carry out a local repair i.e. a small number of wires are damaged then this should be done using the harness repair kit.
If the damage is to co-axial or MOST leads, repairs should not be carried out and that specific harness will need to be replaced.
Overlays are available but they are not currently listed correctly in Microcat, this is being rectified.
Attached is the list of overlays that can be ordered. Please note that there are no differences between LHD and RHD as the longest lead is the only one available. Any surplus lead should be stored in a suitable place i.e. under the carpet.
Improvements to the routing and clipping of the infotainment harness have been introduced, however the issue will not be resolved completely until 09.5my, January 2009.